Description
We are seeking a Customer Service Representative/Dispatcher for a 3-week assignment in Newbury Park. This role involves handling high-volume calls, scheduling appointments, managing calendars, dispatching requests, and providing excellent customer service. Strong communication, organization, and calendar management skills are required.
Responsibilities:
Respond to incoming customer calls promptly and provide helpful, detail-oriented assistance.
Place outbound calls as needed to follow up on customer questions or service needs.
Enter customer orders accurately into the appropriate system and verify information for completeness.
Address a range of customer concerns by identifying needs, explaining solutions, and ensuring timely resolution.
Maintain clear and accurate records of customer interactions, requests, and updates.
Coordinate with internal teams to resolve order issues and support a smooth customer experience.
Manage multiple service tasks efficiently while meeting quality and response expectations.
Requirements - At least 2 years of experience in customer service or call center support.
Demonstrated ability to handle a high volume of inbound calls in a fast-paced environment.
Experience with order entry and maintaining accurate customer information.
Strong verbal communication skills with a detail-oriented and customer-focused approach.
Ability to manage both inbound and outbound calls effectively.
Solid attention to detail and organizational skills.
Comfortable using computer systems and standard customer service tools. TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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