Account Manager

City Wide Facility Solutions • Centennial, CO • 3h ago

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Account Manager for our Franchise location in Colorado.

The Account Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.

Formulate and manage an effective service strategy and schedule tailored to each client.

Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.

Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.

Promote the sale of, procure, and monitor supplies for clients.

Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.

Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.

Schedule each non-routine activity in client facilities using Outlook.

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Notify Sales Executives of potential accounts in your territory, especially new construction.

Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.

Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.

Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.

Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

2+ years track record of success in a client retention role, with goals and metrics to support.

Highly detail-oriented and excellent follow-through on commitments.

Positive and outgoing personality; great at building relationships.

Excellent verbal and strong written communication skills.

Proficient in Microsoft Office and knowledge of CRM database.

Ability to travel on a daily basis to client locations locally.

Benefits

Health insurance

401(k)

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Flexible schedule

Guaranteed base with sales and retention bonuses

Car allowance

Similar Jobs

PROJECT MANAGER I - Term Limited - Part Time - 1187

State of Colorado • Denver, CO • 3h ago

Management & Administrative

PROJECT MANAGER I - Term Limited - Part Time - 1187 Apply Salary $28,906.00 - $46,253.00 Annually Location Denver, CO Job Type Part Time Job Number FAA01187-08/14/26 Department Department of Public Health & Environme...

3h ago

Go to Apply

Senior Manager Portfolio Marketing

UL, LLC • Denver, CO • 3h ago

Management & Administrative

The Senior Manager, Portfolio Marketing, leads the Portfolio Marketing team in developing and executing strategies, narratives, thought leadership, and campaigns that strengthen awareness, engagement, and consideration f...

3h ago

Go to Apply

Marketing Company Storage Clerk

U-Haul • Denver, CO • 3h ago

Management & Administrative

Compensation Range: $22.00 to $24.00 Hourly Location: 2322 S Federal Blvd, Denver, Colorado 80219 United States of America If you are organized, tidy and an excellent communicator, consider becoming U-Haul Company's newe...

3h ago

Go to Apply

Technical Marketing Manager

Advanced Energy • Denver, CO • 3h ago

Management & Administrative

Technical Marketing Manager ABOUT ADVANCED ENERGY Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for...

3h ago

Go to Apply

Verizon Sales Consultant (Denver, CO 80204)

Cellular Sales • Denver, CO • 6h ago

Management & Administrative

Cellular Sales is Growing! Average and High-End, FULL-TIME Sales Consultants earn $51000 -- $76000 +/ year Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the on...

6h ago

Go to Apply

(USA) Senior Technician, Facility Services, HVAC/Refrigeration5334

Walmart • Aurora, CO • 12h ago

Management & Administrative

Position Summary... What you'll do... Senior Supermarket Rack Refrigeration HVAC Tech Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retai...

12h ago

Go to Apply

Guest Service Agent

Drury Hotels • Denver, CO • 13h ago

Management & Administrative

Property Location:Drury Plaza Hotel - 4550 North Central Park Blvd. , Denver, Colorado 80238You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you...

13h ago

Go to Apply

Meat Customer Service

Tonys Meats • Littleton, CO • 18h ago

Management & Administrative

Job summary: Responsible for offering extraordinary customer service to all customers. Summary of essential job functions: Immediately greet all customers and ensure extraordinary customer service. Provide extraordinary...

18h ago

Go to Apply

Customer Service Associate

Walgreens • Highlands Ranch, CO • 18h ago

Management & Administrative

1870461BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

18h ago

Go to Apply

Customer Service Associate

Walgreens • Thornton, CO • 18h ago

Management & Administrative

1869692BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)