Commercial Industrial Electrical Account Specialist

FirstEnergy Corp • Painesville, OH • 23h ago

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Cleveland Electric Illuminating Company, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located at either Painesville Concord or Akron (with travel to Painesville Concord a few times a week).

Summary

This position is responsible for activities that include reliability and power quality performance, new business relationships and customer satisfaction.

This entails, but is not limited to, growing profit margins through new business support, providing customers guidance on efficient electric usage options, supporting the storm process, administering operating company tariffs and regulations, maintaining the customer database system, seeking alternative solutions, and implementing improvements to achieve corporate goals.

Responsibilities

Customer Engagement & Representation

Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company's values and commitment to service.

Deliver superior customer experience through proactive, personalized engagement with managed Commercial & Industrial (C&I) customers and community stakeholders.

Act as a trusted advisor and point of contact for managed customers, ensuring their needs are understood and addressed effectively. Maintaining customer confidentiality.

Technical Account Management

Responsible for the relationship of FirstEnergy's most complex, high-value, and large load Commercial & Industrial accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions and long-term partnership development.

Acting as project manager for construction projects, facilitating the expansion of additional product lines to be offered, and communicating the various regulated products and services available to our customers.

Cultivate high-impact relationships across all levels of customer organizations-from operational teams to executive leadership-to strengthen strategic alignment, enhance collaboration, and drive long-term business value.

Identify opportunities to drive load growth and capital investment through strategic partnerships and tailored energy solutions.

Communication & Relationship Building

Bridge communication between FirstEnergy and its customers, translating technical and organizational information into actionable insights for customer retention, attraction, and expansion projects

Foster collaboration across internal departments to support customer initiatives and infrastructure development, including but not limited to Local Engagement, Economic Development, National Accounts, Engineering, Legal, Rates, and Billing

Represent custome

Similar Jobs

Legal Intern

OhioMeansJobs Lake County • Painesville, OH • 15h ago

Legal & Paralegal

OhioMeansJobs | Lake County is accepting resumes for the following position: Position: Legal Intern Location: Painesville, OH Willing To Hire: Veterans, Older Adults 55+, Disabled, Individuals with Felony Histories Hours...

15h ago

Go to Apply

In House Counsel

Robert Half • Highland Heights, OH • 3d ago

Legal & Paralegal

Description We are looking for an experienced In House Counsel to support legal operations related to collection and foreclosure matters in Highland Heights, Ohio. This Long-term Contract position will serve as a key adv...

3d ago

Go to Apply

Counsel - Labor & Employment

Cleveland Clinic • Beachwood, OH • 3w ago

Legal & Paralegal

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you...

3w ago

Go to Apply

Senior Attorney, Commercial Contracts

Eaton Corporation • Beachwood, OH • 3w ago

Legal & Paralegal

Eaton's Corporate Sector division is currently seeking a Senior Attorney, Commercial Contracts. The Senior Attorney will play a pivotal role in spearheading the review and leadership of intricate commercial agreements th...

3w ago

Go to Apply

Industrial Maintenance Technician

Aerotek • Chardon, OH • 3w ago

Legal & Paralegal

Maintenance Technician - 2nd Shift | Multi-Craft Maintenance Join a stable company where your skills are valued, your pay grows, and every day brings a new challenge. Are you a hands-on maintenance technician who enjoys...

3w ago

Go to Apply

Industrial Maintenance Technician

WORTHINGTON ENTERPRISES • Jefferson, OH • 3w ago

Legal & Paralegal

Worthington Enterprises is seeking an Advanced Industrial Maintenance Technician - for either 2nd or 3rd shift (must have open availability to either) with expertise in troubleshooting complex mechanical and electrical i...

3w ago

Go to Apply

Industrial Sales Specialist - Eastlake, OH

Sonepar • Eastlake, OH • 4w ago

Legal & Paralegal

Industrial Sales Specialist - Eastlake, OH Req ID: 49414 Date: Jul 17, 2026 Location: Eastlake, OH, US, 44095 Company: Sonepar Brand: Echo Electric a Sonepar Company Your career grows here. At Echo Electric, a brand owne...

4w ago

Go to Apply

Industrial Maintenance Technician 28 To 33 An Hour

Aerotek • Chardon, OH • 4w ago

Legal & Paralegal

4w ago

Go to Apply

Customer Service/ Billing Specialist

OhioMeansJobs Lake County • Mentor, OH • 10h ago

Finance, Accounting & Banking

OhioMeansJobs | Lake County is accepting resumes for the following position: Position: Customer Service/Billing Specialist Location: Mentor, OH Hours: M-F Pay: $19.50/Hr Position ID: 44073093 POSITION SUMMARY The Custome...

10h ago

Go to Apply

Wireless Retail Sales Associate W2362

OSL Retail Services • South Euclid, OH • 12h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $15/hour base pay and uncapped commission! Employees earn $18/hour just hitting minimum expectations and top performers...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)