Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
As organizations accelerate their transformation agendas, Global Business Services (GBS) has become a strategic enabler for scale, efficiency, and enterprise-wide value. Our GBS team partners with global clients to assess, design, deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities, drive cross-functional collaboration, and unlock continuous improvement.
We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance, HR, supply chain, procurement, and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth, resilience, and innovation.
In this role, you will lead client engagements across domestic and large multi-national companies, focused on GBS strategy, operating model design, transformation, and performance improvement. You will guide cross-functional teams, collaborate with C-suite stakeholders, and bring deep expertise across shared services, outsourcing, process optimization, enterprise digital capabilities, and global delivery models.
You will also play a key role in practice development-contributing to go-to-market strategy, thought leadership, sector-oriented offerings, and talent development. This position offers significant visibility and the ability to influence high-impact programs across industries, including consumer, energy, health and life sciences, industries, technology, media and entertainment and technology, and industrial manufacturing.
Your key responsibilities
Your role as a Senior Manager GBS will focus on Leading and delivering of client engagements, interacting at executive levels, as well as sales and practice development activities. In this role, you will develop high- performing people and teams, leading and supporting them to make an impact that matters, and setting the direction to deliver exceptional client service.
You will work to sell, deliver and manage GBS transformation projects in one or more of the following areas:-
GBS Strategy & Operating Model Design
Lead design of end-state GBS models across functions (Finance, HR, IT, Procurement, Supply Chain, Customer Operations).
Assess client maturity and build strategic roadmaps aligned to enterprise goals.
Develop future-state process architectures, governance models, service catalogs, and organizational structures.
Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms.
Sector-Focused Delivery
Bring specialized insights tailored to key industry sectors such as:
Consumer & Retail: Demand planning, omnichannel order-to-cash, global procurement.
Industrial Manufacturing: Integrated supply chain centers, procurement excellence, engineering support.
Technology, Media & Telecommunications: Scalable digital operations, cloud-enabled shared services.
Health & Life Sciences: Compliance-driven GBS models, R&D support services.
Translate industry trends, benchmarks, and regulatory dynamics into actionable GBS recommendations.
Cross-Functional GBS Transformation
Lead multi-process transformation programs integrating automation, analytics, and workflow technologies, incorporating Alliances such as ServiceNow
Drive transitions, migrations, and change management across global delivery networks.
Partner with digital and technology teams to embed AI, RPA, data platforms, and intelligent workflow solutions into GBS operations.
Program Leadership & Client Management
Manage day-to-day project delivery, ensuring quality, timeliness, and client satisfaction.
Direct cross-functional consulting teams and coordinate with client stakeholders globally.
Facilitate executive workshops, steering committees, and strategic decision-making sessions.
Practice Development
Develop sector-specific GBS and outsourcing advisory offerings and reusable transformation assets.
Contribute to proposals, pursuits, and market-facing initiatives.
Mentor and coach team members while supporting recruitment and capability building.
Thought Leadership
Produce perspectives, whitepapers, and insights on emerging GBS and outsourcing trends such as AI-enabled operations, global talent models, and enterprise service management.
Represent the practice at industry conferences and executive forums.
Core responsibilities will also include coaching and mentoring, performance appraisal and business development.
Skills and attributes for success
Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels.
By drawing on your knowledge and experience, you'll sell and lead consulting engagements that solve complex issues, provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. You'll actively contribute to improving operational efficiency on projects and internal initiatives. Successfully manage engagement time and budgets
In line with our commitment to quality, you'll consistently drive projects to completion, manage risk and ensure that work is of high quality.
As an influential member of the team, you'll help to create a positive learning culture and will coach and counsel team members and help them to develop.
To qualify for the role you must have
A bachelor's degree and approximately 8 years of related work experience; or a master's degree and approximately 7 years of related work experience
Approximately 8 years of experience in providing advisory services in the finance function focused in at least one of the following areas; finance operating model design, performance management, shared services design and implementations, outsourcing advisory
Experience in managing large-scale Finance Transformation and/or Enterprise Resource Planning (ERP) implementations preferred
Experience leading teams, managing engagement economics and business development
Ideally, you'll also have
An advanced degree in Finance, Accounting, Economics, Business, Operations or superior academic achievement in a related field
CPA
What we look for
We're interested in passionate leaders with strong vision and a desire to stay on top of trends for their area of expertise and specific skills and knowledge to contribute to our clients and teams. If you have a genuine passion for helping businesses achieve the full potential of their data, this role is for you.
What working at EY offers
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being.
The opportunity to work in many roles to solve our client's toughest issues-integrating world-class problem solving, industry and functional expertise, and proprietary tools and capabilities to create change and lasting impact.
A collaborative environment where everyone works together to create a better working world- Our style is collaborative, agile, and flexible to meet the needs of your people, processes, and technologies.
An excellent team of senior colleagues, dedicated to managing and varying your workload
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Build your legacy with us! If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Apply now.
Responsibilities, Qualifications, Certifications - External
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $150,400 to $343,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $180,500 to $390,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.?
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .
