Location: Escondido, CA
Job Type: (Contract/Contract-to-Hire/Direct Hire)
Experience Level: Intermediate
About the Role
We are seeking a detail-oriented and customer-focused Medical Records Release of Information (ROI) Associate to join our healthcare team. In this role, you will be responsible for processing medical record requests accurately, efficiently, and in compliance with HIPAA regulations and company policies. The ideal candidate is dependable, organized, and committed to delivering exceptional customer service while safeguarding patient privacy.
Key Responsibilities
Process all Release of Information (ROI) requests in a timely and accurate manner.
Review authorizations and documentation to ensure records are released only to authorized individuals.
Maintain strict compliance with HIPAA regulations, privacy standards, and company policies.
Communicate professionally with patients, healthcare providers, attorneys, insurance companies, and other requestors regarding medical records requests.
Manage incoming phone calls, faxes, and work queues while maintaining service level expectations.
Scan, copy, fax, and electronically manage medical records and related documents.
Accurately document all activities and correspondence related to record requests.
Meet established productivity, utilization, and quality performance standards.
Collaborate with team members while also working independently to manage assigned workload.
Required Qualifications
High school diploma or GED required.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Strong customer service and communication skills.
Ability to operate office equipment including fax machines, copiers, and scanners.
Excellent attention to detail and organizational skills.
Reliable, self-motivated, and able to work independently or as part of a team.
Proven ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications
Minimum of 2 years of experience in a medical records department, Release of Information (ROI), Health Information Management (HIM), or a related healthcare setting.
Experience processing medical records requests and maintaining HIPAA compliance.
Familiarity with healthcare documentation, records management systems, and patient-facing communications.
Top Skills
Customer Service
Patient-Facing Communication
Phone Handling
Attention to Detail
Reliability
Additional Skills
Medical Records Experience
ROI Processing
Healthcare Environment Familiarity
Fax and Queue Management
Documentation and Record Management
Why Join Us?
Opportunity to work in a fast-paced healthcare environment.
Make a direct impact on patient care and privacy compliance.
Collaborative team culture with opportunities for growth and development.
Gain valuable experience in Health Information Management and medical records operations.
Job Type & Location
This is a Contract to Hire position based out of Escondido, CA.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Escondido,CA.
Application Deadline
This position is anticipated to close on Aug 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
