Personal Banker II

Fifth Third Bank, N.A. • Novi, MI • 1h ago

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate

Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice

Maintain working knowledge of products, services, and processes offered

Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved

Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs

Provide customer support needed reinforcing the value of current and new technology

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp

Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience

Experience in a sales environment required; experience in financial industry a plus

Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships

Ability to professionally represent Fifth Third Bank in verbal and written communication

Capable of analyzing credit and financial information

Exhibits business acumen

Demonstrated ability in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

WORKING CONDITIONS:

Normal office environment

Extended viewing of computer screens

Periodic travel within the Bancorp footprint to attend meetings and/or training

Personal Banker II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

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