Job Duties
Job Title:
Specialist, Customer Service
Job Description:
THE ROLE
Entegris is seeking a Customer Service Specialist in Chaska, MN, to supportEntegris' customers. This role independently manages complex customer issues, interprets company policies, and collaborates cross-functionally to ensure customer requirements are met while supporting operational and financial objectives. The position exercises discretion and independent judgment on matters of significance related to customer experience, order fulfillment, and process improvement.
WHAT YOU'LL DO
Customer Issue Management & Resolution
Independently analyze customer orders and nonroutine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.
Serve as the primary point of contact for assigned customers, independently managing nonroutine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.
Identify and monitor shippingand billingholds, account discrepancies, or service risks and take corrective action within assigned authority
Resolve accounts receivable issues by interpreting policy and coordinating with Finance
Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations
Order & Account Oversight
Develop and review customer quotationsand deliver accurate pricing and terms
Review and evaluate customer purchase orders for alignment withcompliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.
Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.
Policy Interpretation & Business Judgment
Interpret and apply company policies to unique customer situations
Recommend policy or process changes to better meet customer and business requirements
Approve exceptions or escalations within defined guidelines
Cross-Functional Collaboration
Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements
Balance customer needs with operational, regulatory, and financial considerations
Be the voice of the customer in internal alignment discussions
Quality, Returns & Risk Management
Manage quality notifications and return material processes
Assess customer impact and determine appropriate corrective actions
Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliancesensitive scenarios.
Continuous Improvement
Analyze recurring customer and operational issues to identify root causes
Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time
Other Duties
Perform additional responsibilities as assigned to support departmental and organizational objectives
WHAT WE SEEK
Education:Bachelor's degree in businessor related field, or equivalent professional experience
Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles
Skills:
Ability to exercise independent judgment and discretion
Strong analytical and problem-solving capabilities
SAP experience preferred
Proficiency in Microsoft Office
Experience in manufacturing or ISO-regulated environments preferred
Success Measures
Effective resolution of complex customer issues
Sound decision-making aligned with business and operational goals
Improved customer experience and service efficiency
Strong cross-functional collaboration and process improvement contributions
WHY WORK AT ENTEGRIS?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
Compensation: $68,500 - $73,000 per year range with actual pay dependent on candidate overall skills for the role
Annual bonus eligibility
Progressive paid time off policy that empowers you to take the time you need to recharge
Generous 401(K) plan with an impressive employer match with no delayed vesting
Excellent health, dental and vision insurance packages to fit your needs
Education assistance to support your learning journey
A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
LI-TP1
Minimum Education Required
Bachelor Degree
Minimum Experience Required
2 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55318
Job Type
Full Time
Place of Work
On-site
Requisition ID
REQ-13027
Job Benefits
Not specified
