Medical Assistant Senior
Apply Now
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Medical Assistant Senior of VALIANT Care: Primary Care Clinic at Domino's Farms is one of the founding members of a primary care clinic designed to remake the foundation of our health care system and forge new models of care delivery. Key features of this model will include: virtual-first care delivery, asynchronous care models, rapid cycle innovation through a Living Lab model with a multi-disciplinary care team and leveraging AI and other technologies to deliver high-quality care.
The clinic will operate with a small, highly collaborative team where flexibility, communication, and teamwork are essential. Team members will work closely across traditional roles to ensure patients receive the right care at the right time, whether through virtual visits, in-person appointments, or follow-up between visits. Every member of the care team is expected to contribute ideas, adapt to new processes, and help create efficient workflows that improve both the patient and team experience.
The ideal candidate enjoys working in a fast-paced environment, embraces change, takes initiative, and is passionate about delivering exceptional patient care. They are a dependable team player who is comfortable solving problems, learning new ways of working, and helping establish the operational foundation for a new and innovative primary care clinic.
VALIANT Care: Primary Care at Domino?s Farms will be housed within a shared structure between the Office of Innovation and Ambulatory Care Services.
Responsibilities*
Facilitation:
Reviewsscheduletoidentifychangesindailyoperationsanddevelopsschedulerotationto support skill maintenance and cross-training for all Medical Assistants.
Maintainscurrentcompetenciesandmandatorytraining.Attendsmandatoryclinicandhospital training programs, as appropriate.
Participatesin,preparesfor,attends,andmayleadmeetingssuchasdailymanagementhuddles, rounds, and MA meetings.
Performsadministrativeandclinicaloperationaltasksanddutiesassigned.
Participateintheimplementationofnewservicesoruseofnewequipment.
Overseesandisinvolvedintheorderingprocesswhilestrivingtomeetbudgetaryexpectations.
ParticipatesinMedicationManagementSurveysandmaymanagetheinventoryandorderingin the medication room within their scope of practice.
Coordinatesuseofexam/procedureroomspace.
Actively participates in regulatory compliance activities and ensures that the Regulatory Readinesschecklistsarecompletedandsubmitted.Responsibleforactionplanningrelatedto their role in clinic during any regulatory readiness or actual regulatory surveys.
Participatesinvaluestreamanalysisfornewproductsorservices.
Participatesinthegenerationofideasandadoptionprocessesofwaystoimproveworkflowsand enhance patient satisfaction.
Performs clerical and administrative duties that support patient care delivery, including appointment coordination, patient records management, insurance verification, and routine clinic operations.
Education and Mentorship:
Providesin-servicetrainingforMedicalAssistants.
Supportsorientationandshadowingopportunitiesasassigned.
Mayprovideskill,competency,andworkflowfeedbacktoMedicalAssistantsandtostaff members regarding clinical operations.
Supportsensuringthattraining/competenciesforBlueFoldersarecurrentforMedicalAssistants.
ServesasasubjectmatterexpertintheircliniclocationmentoringotherMedicalAssistantsto promote professionalism and growth.
DevelopsacurriculumtosupportthelearningofbestpracticesforMedicalAssistants.
MayorganizeandserveasapointofcontactforInstructionsforUse(IFUs).
Leadership and Culture Building:
Servesasapositiverolemodelandplaysanintegralroleinsupportingtheclinic'sleadershipteam.
Participateinrecruitmenteffortssuchasjobfairs,recruitmentevents,orinterviews.
Mayhelpdelegateandparticipateindowntimeactivities.
ActsasaliaisonforHighReliability,safetyprotocols,andotherUMHSinitiatives.
Performsotherrelateddutieswithinscopeofpracticeasassigned.
This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.
SUPERVISION RECEIVED
General supervision is received from Administrative Manager, Nurse Manager or Medical Director..
Required Qualifications*
HighschooldiplomaorGED.
5+yearsofexperienceasaMedicalAssistantorCertifiedMedicalAssistant(CMA)orRegistered Medical Assistant (RMA) certification.
Knowledgeofbasicmedicalterminology
Desired Qualifications*
MedicalAssistant,CMAorRMAcertification.
Demonstrated commitment to high-quality, patient-centered primary care.
Openness and enthusiasm for technology-enabled and virtual care delivery.
Experience with or a strong interest in digital health, telehealth, and emerging technologies, including AI-assisted tools.
Demonstrates curiosity, innovation, and a commitment to continuous improvement in care delivery and patient outcomes.
Systems-oriented thinker, who balances local needs with enterprise-wide impact.
Collaborative team member who builds trust, communicates effectively, embraces change, and focuses on delivering the highest-value care.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Work Schedule
The standard work schedule for this position consists of five 8-hour shifts per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Scheduled hours may be adjusted based on clinic operations and patient care needs.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
281324
Working Title
Medical Assistant Senior
Job Title
Medical Assistant Senior
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Valiant Care
Posting Begin/End Date
8/10/2026 - 8/24/2026
Salary
$50,128.00 - $72,758.40
Career Interest
Patient Care Services
Apply Now
