Customer Service Representative I

Robert Half • Baltimore, MD • 1d ago

Description We are looking for a dependable Customer Service Representative I to support transportation coordination and dispatch operations for a Long-term Contract position in Baltimore, Maryland. This role focuses on organizing daily pickup and delivery activity, communicating with drivers and service teams, and ensuring timely, accurate service for personnel, materials, and equipment. The ideal candidate is service-oriented, detail-focused, and comfortable managing records, schedules, and radio communication in a fast-paced environment.

Responsibilities:

Coordinate daily transportation activity by arranging pickup and delivery schedules for personnel, equipment, and materials.

Develop practical route plans and timing schedules to help ensure efficient and timely service coverage.

Stay in regular contact with drivers and supervisors to track service progress and respond to delays or changes.

Maintain organized dispatch logs, service documentation, and recurring operational reports with a high degree of accuracy.

Handle service concerns from internal teams and the public with professionalism, follow-through, and strong customer care.

Support oversight of third-party transportation providers when assigned, helping confirm service expectations are met.

Assist with vehicle-related documentation and recordkeeping to support compliance and operational readiness.

Operate vehicles when needed during emergency situations or periods of limited staffing.

Perform additional transportation support and customer service duties as required. Requirements - High school diploma or equivalent.

Experience in dispatching, transportation support, vehicle operations, or a related customer service environment is preferred.

Working knowledge of Baltimore, Maryland street locations and the ability to navigate efficiently.

Ability to read maps, organize routes, and build effective delivery or pickup schedules.

Proficiency with two-way radios, communication equipment, and standard office software such as Microsoft Office.

Strong verbal communication skills with the ability to provide clear and concise updates.

Ability to maintain accurate files, logs, indexing systems, and electronic records.

Valid Maryland Class C Noncommercial Driver's License, or an acceptable equivalent, may be required for some assignments. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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