Retail Operations Manager

Sodexo • New Haven, CT • 1d ago

Sodexo is seeking a Retail Operations Manager at Yale New Haven Hospital in New Haven, CT

Reporting to senior leadership, the Retail Operations Manager will Lead five retail locations, five managers, and 100 union employees while driving operational excellence, customer satisfaction, and team development.

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You'll play a hands-on role in shaping both team performance and customer experience.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 per year - $115500 per year

What's in it for you

You'll drive daily operations to deliver smooth, efficient, and high-impact retail experiences

Lead, coach, and grow a motivated team of frontline staff and supervisors

Build strong connections with customers and ensure their needs are met with care and consistency

Manage cash handling procedures and ensure POS systems are running accurately and efficiently

You'll partner with vendors to keep products flowing and compliance on track

Bring merchandising and marketing strategies to life, keeping displays fresh and engaging

Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you'll bring

A sharp eye for detail and a passion for delivering consistent, customer-first service

Solid experience managing cash handling processes and POS systems with accuracy and accountability

Strong time management skills with the ability to plan, prioritize, and adapt in a fast- paced environment

A track record of coaching and developing high-performing teams to achieve operational excellence

Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

Education Requirement: High school/GED or equivalent or Associate's degree or

Bachelor's degree

Management Experience: 0-3 years

Related Experience: 0-3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete?this form. (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab)

Sodexo

Go to Apply

Share this job

Similar Jobs

Retail Sales Consultant

AT&T • Fairfield, CT • 3h ago

Retail & Hospitality

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ...

3h ago

Go to Apply

Retail Print Specialist (Southington, CT)

Staples • Southington, CT • 11h ago

Retail & Hospitality

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and i...

11h ago

Go to Apply

Sales Merchandiser

Coca-Cola Beverage Northeast • Naugatuck, CT • 13h ago

Retail & Hospitality

Sales Merchandiser Date: Aug 11, 2026 Location: Naugatuck, CT, US, 06704 Compensation:$25.01-$31.26 per hour + incentive eligible Schedule:Tuesday-Saturday Tuesday: 6:30 AM-3:30 PM Wednesday-Saturday: 7:00 AM-3:30 PM Wha...

13h ago

Go to Apply

Part Time Guest Room Attendant

Crescent Hotels and Resorts • New Haven, CT • 19h ago

Retail & Hospitality

Description POSITION OVERVIEW: As Laundry Attendant is responsible for providing a constant supply of clean linens for the entire hotel. In this position, you will be responsible for organizing, cleaning and sorting hote...

19h ago

Go to Apply

Retail Sales Seasonal Associate (Fairfield, CT)

Staples • Fairfield, CT • 1d ago

Retail & Hospitality

Seasonal Sales Associates provide exceptional customer service and have our customers' needs in mind while helping them find products and providing solutions. You will also be collaborative and inclusive in helping our c...

1d ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Berlin, CT • 1d ago

Retail & Hospitality

182499BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

1d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Berlin, CT • 1d ago

Retail & Hospitality

182500BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

1d ago

Go to Apply

Wireless Retail Sales Associate - W3803

OSL Retail Services • West Haven, CT • 2d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $16.94/hour base pay and uncapped commission! Employees earn $19.94/hour just hitting minimum expectations and top perfo...

2d ago

Go to Apply

Wireless Retail Sales Associate - W2163

OSL Retail Services • Shelton, CT • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Restaurant Zone Manager

Raising Cane's • Waterbury, CT • 2d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $20-21 / hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for o...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)