Fraud Specialist

First Commonwealth Bank • Indiana, PA • 6d ago

**Candidate must reside in PA or OH to be eligible for Telecommuting.

The Fraud Specialist plays a vital front-line role in First Commonwealth's fraud detection and response efforts. Reporting to the Lead Financial Crimes Alert Analyst, this position is responsible for monitoring transaction activity, reviewing fraud alerts, investigating suspected fraud cases, and assisting in loss mitigation. The Fraud Specialist ensures timely and accurate handling of fraud-related matters while delivering excellent internal and external customer service. This individual will work across multiple channels-including deposit, debit/credit cards, online banking, mobile, checks, ACH, and wire transactions-and apply critical thinking and fraud knowledge to assess and respond to suspicious activity. The ideal candidate is detail-oriented, curious, and adaptable, with a strong sense of urgency and accountability in a fast-paced environment. Essential Job Responsibilities Reviews and analyzes fraud alerts generated by internal systems, vendor platforms, and customer reports.

Determines validity of activity and initiate contact with customers or business units as needed to confirm transactions.

Escalates confirmed or high-risk cases to the Lead Financial Crimes Alert Analyst or Financial Crimes and BSA Officer for further action.

Documents fraud cases in the case management system (Verafin), including findings, decisions, and actions taken.

Assists in gathering and preserving evidence for internal use, external recovery, or legal investigation.

Follows fraud standard operating procedures (SOPs) and contribute to their ongoing improvement.

Contacts customers to verify suspicious transactions, educate them on fraud risks, and assist in resolution or reimbursement processes.

Provides a professional, empathetic, and informative experience for customers impacted by fraud.

Communicates fraud prevention tips and reinforce security best practices.

Initiates preventative actions such as holds, blocks, or recommend account closures to contain fraud exposure.

Works with internal departments and external vendors to process fraud claims, chargebacks, and recoveries.

Contributes to recovery efforts and documentation for regulatory or insurance-related purposes.

Collaborates with other Fraud Specialists, Investigators, and Operations staff to resolve cases efficiently.

Participates in fraud trend discussions, tra To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEyNjU4LjEwODY1QGZjYmFua2luZ2NvbXAuYXBsaXRyYWsuY29t

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