Customer Service Team Lead

ULINE INC • Kenosha, WI • 1h ago

JOB REQUIREMENTS: Customer Service Team Lead Pay from \$33 to \$38 per
hour with significant growth and earning potential! Kenosha Branch 12355
Uline Way, Kenosha, WI 53144 Leading the way with legendary customer
service - at Uline! As Customer Service Team Lead, ensure our
representatives are trained and empowered to be the ultimate problem
solvers and deliver the fast, friendly and customer-focused experience
our customers love. Careers Packed with Potential. Backed by 45+ years
of success, Uline offers opportunities to grow your career with
stability you can count on. Position Responsibilities Coach and develop
Customer Service Representatives in all areas including product
knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality,
track results and provide coaching and performance reviews for increased
success. Provide feedback to management on processes improvements that
increase efficiency and customer satisfaction. Facilitate team meetings
and one-on-one sessions to communicate policy updates, company
information and provide training and coaching. Handle escalated customer
issues and provide weekly support for customer interactions. Minimum
Requirements High School diploma or equivalent required. Bachelor\'s
degree preferred. 3+ years of customer service experience. 2+ years of
experience in a leadership / supervisory role preferred. Effective
communication skills. Benefits Complete health insurance coverage and
401(k) with 6% employer match that starts day one! Multiple bonus
programs. Paid holidays and generous paid time off. Tuition Assistance
Program that covers professional continuing education. Employee Perks
Cafe featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities. About Uline Uline, a
family-owned company, is North America\'s leading distributor of
shipping, industrial, and packaging materials with over 9,800 employees
across 14 locations. Uline is a drug-free workplace. All new hires must
complete a pre-employment hair follicle drug screening. All positions
are on-site. #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS Our employees make
the difference and we are committed to offering exceptional benefits and
perks!Explore Uline.jobs to learn more! EEO/AA Employer/Vet/Disabled
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/3DDD4B60927C4794

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