Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Bozeman, MT • 3d ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Hotel Shuttle Driver

Kinseth Hospitality Companies • Bozeman, MT • 3d ago

Retail & Hospitality

This is a Shuttle Driver/House Attendant position. Must be 21 years of age or older. Responsible for driving the shuttle van and the cleanliness of the common space of the hotel. What we offer: Health, Dental, Vision and...

3d ago

Go to Apply

Bartender - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 4d ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

4d ago

Go to Apply

Line Cook - Kimpton Armory Hotel Bozeman

Kimpton Hotels & Restaurants • Bozeman, MT • 4d ago

Retail & Hospitality

4d ago

Go to Apply

Senior Restaurant Manager

LC Staffing • Bozeman, MT • 1w ago

Retail & Hospitality

Senior Restaurant ManagerBozeman, MTJoin a team dedicated to delivering exceptional hospitality experiences in a dynamic and guest-focused environment. This organization provides professional hotel management and service...

1w ago

Go to Apply

Dining Services Aide

Radiant Senior Living Inc • Bozeman, MT • 1w ago

Retail & Hospitality

WE CAN HELP YOU GROW! Come join an awesome team! We strive to maintain a care-centered culture that begins with caring for you in the same way we care for our residents. Each individual member of our team plays an extrem...

1w ago

Go to Apply

WAREHOUSE DELIVERY DRIVER

Employment Source • Bozeman, MT • 2w ago

Retail & Hospitality

Employment Source is looking for a WAREHOUSE DELIVERY DRIVER to work (Full Time) in Bozeman, MT NON - CDL Delivery Driver Experience Required!!JOB DESCRIPTION: Must be able to pull a 20 flatbed bumper pull trailer Delive...

2w ago

Go to Apply

Assistant Manager

Panda Restaurant Group Inc • Belgrade, MT • 2w ago

Retail & Hospitality

Are You Craving A Career With An Industry Leader?Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of...

2w ago

Go to Apply

Store Manager

Panda Restaurant Group Inc • Belgrade, MT • 2w ago

Retail & Hospitality

2w ago

Go to Apply

District Sales Manager (MEP Channel) - MT, ID, WY Territory - Diablo Tools

Bosch • Bozeman, MT • 2w ago

Retail & Hospitality

Company Description THE BEST NEED THE BEST. Known as "The Game Changers", Diablo Tools ( www.DiabloTools.com ) elevates the market by providing Best in the World and Best for Our World cutting tool and power tool accesso...

2w ago

Go to Apply

Maintenance Technician-Towneplace Suites Bozeman

Hotel Equities • Bozeman, MT • 3w ago

Retail & Hospitality

Full Time TownePlace Suites Bozeman West, Bozeman, MT, US Salary: $22.50 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Hotel Ma...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)