Customer Service

Forman Mills • Springfield, MA • 2h ago

Customer Service The Customer Service Associate performs all register
transactions, including Returns/ Exchanges, Layaways, and Employee
purchases accurately and efficiently in accordance with Forman Mills
policies and procedures. Provides a Courteous, Fast and Friendly check
out to all customers entering and leaving Forman Mills. Maintaining a
clean and tidy checkout area. Principle Duties and Responsibilities:
Responsible for meeting or exceeding a fast and friendly customer
checkout Ensure outstanding customer service by greeting, assisting and
thanking each customer in a positive approachable manner. Ensures all
customer transactions are handled in a timely professional manner
Present a positive image towards all team members, customers and the
community. Responsible for accurately scanning all merchandise to
prevent any inventory adjustments Responsible to handle all cash
transaction and providing accurate change. Responsible to handle all
media transaction including credit and debit accurately as to Forman
Mills card acceptance guidelines. Cashier is and will be held fully
accountable for all cash management/handling processes including
over/shorts, counterfeit money and all Forman Mills Register
Transactions on their dedicated register. Responsible to return and
exchange merchandise accurately through the POS system following Forman
Mills return policies and procedures Responsible for maintaining
accurate Layaway transactions, when creating, accepting payments, final
layaway pick-ups, and layaway cancelations following Forman Mills
Layaway policies and Procedures. Responsible to notify manager on duty
for all Employee\'s purchases and returns following Forman Mills
policies and procedures. Performs additional tasks when needed outside
the front-end area to include: Salesfloor recovery Merchandising/
stocking Markdowns Hanging and processing new merchandise Help deter
theft by reporting all dishonest behavior to management and/ or Loss
Prevention department Position Requirements: Ability to work varied
hours/days, including 2-3 nights per week, weekends and holidays to meet
the needs of the business. The ability to work in different areas of the
store such as selling floor, fitting room, and receiving as directed by
supervisors and management. Ability to communicate effectively as it
relates to communicating to customers and team members all Forman Mills
written policy and procedures, training materials, directives and any
other materials Forman Mills produces. Ability to perform basic math
functions in order to operate the register, make change and conduct
inventory. Physical requirements include lift up to 50 lbs. Use of hands
and fingers in a continuous and repetitive activity. Adequate fitness
level to meet the demands of frequent walking, standing, stooping,
kneeling, climbing, pushing and repetitive lifting with or without
reasonable accommodation. Minimum Requirements: Must be 18 years or
older Education: High School Diploma or Equivalent Experience: Cashier
experience preferred but not required Job Related Skills: Math, ability
to count money and give accurate change Ability to handle different
customer\'s personalities in a professional manner High Energy, Positive
attitude, Friendly, Courteous, Excellent People Skills Computer Skills:
POS Software and Equipment Ticketing Equipment Time and Attendance
Calculator

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