Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
The Automotive Retail Salesperson is a dynamic and sales-focused role crucial to our team's success. This position entails providing exceptional customer service both in person and over the phone, with the goal of meeting and exceeding customer needs. You will use your energetic demeanor to sell the visit, persuading potential customers to engage with our automotive services. Through effective communication skills, you will build strong relationships with customers, promote our products and services, and establish clear time commitments between technicians and customers for service appointments. Additionally, the Retail Salesperson conducts transaction procedures with precision and efficiency, ensuring a seamless experience for customers throughout their visit. This role offers an exciting opportunity for individuals with a passion for sales and customer service to thrive in a fast-paced automotive retail environment while contributing to the growth and success of our business.
Pay Range: $19.20 - $28.68
Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.
Responsibilities
The Retail Salesperson at Bridgestone Retail Operations is responsible for providing exceptional customer service and driving sales of tires and automotive services.
Responsibilities:*
Greet and assist customers in a friendly and professional manner.
Identify customer needs and recommend appropriate products and services.
Explain product features, benefits, and warranties clearly and accurately.
Prepare and present sales quotes and estimates to customers.
Process sales transactions accurately and efficiently, including cash, credit, and financing.
Maintain a clean and organized sales floor and showroom.
Stock shelves and display products according to company standards.
Answer phone calls and respond to customer inquiries.
Schedule appointments for automotive services.
Resolve customer complaints and concerns effectively.
Meet and exceed daily, weekly, and monthly sales targets.
Stay up-to-date on new products, services, and promotions.
Adhere to all company policies and procedures.
Qualifications:*
High school diploma or equivalent.
Proven retail sales experience, preferably in the automotive industry.
Strong interpersonal and communication skills.
Ability to work effectively in a fast-paced environment.
Excellent customer service skills.
Basic computer proficiency.
Ability to lift and move up to 50 pounds.
Valid driver's license and good driving record preferred.
Availability to work flexible hours, including weekends and holidays.
Minimum Qualifications
High School Diploma or equivalent.
Desire to succeed in a retail environment.
2 years of consumer retail sales experience.
Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty.
Problem solving skills as it relates to customer complaints
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
OUR CREW KNOWS BENEFITS
Medical, Dental and Vision - Starting day 1 for all our teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
An effective and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
