Overnight Hotel Operations Supervisor ($32.25/hour)

Hyatt • Bellevue, WA • 14h ago

Description:

Summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an experienced Overnight Hotel Operations Supervisor to oversee the overnight operations.

This leadership role is responsible for the safe, efficient, and guest-focused operation of the hotel overnight. As the primary decision-maker during the shift, you will lead the response to guest concerns, operational incidents, and building-related issues while partnering closely with Front Office, Engineering, and Security. The ideal candidate is calm under pressure, exercises sound judgment, and is comfortable making independent decisions. This role works closely with the overnight engineer and requires a strong understanding of hotel operations and building systems; however, it is a leadership position rather than a maintenance role.

The hourly rate for this position starts at $31.00/hour night differential pay of $1.25/hour, totaling $31.25/hour.

As a colleague, we have you covered with amazing benefits and perks!

Benefits

Medical, after 30 days of employment

Vision Insurance

Dental Insurance

401(k) & Retirement Savings Plan (RSP)

Basic Life Insurance

Short Term Disability Insurance

New Child Leave & Adoption Assistance

Paid Time Off

Full-Time Colleagues:

11 days (88 hours) earned for having 0 - 3 years of service

16 days (128 hours) earned for having 4 - 8 years of service

21 days (168 hours) earned for having 9 years of service

(6) Paid Holidays per year

(6) Sick Days (earned based on hours worked)

Compassionate Leave

Jury Duty Leave

Perks

Employee Assistance Program

Free Uniforms and Cleaning of your Uniform

Free parking

Discounted Rooms at any participating Hyatt location starting on your first day of employment

Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*

Free colleague meals during shift

Hyatt Colleague discount program

Tuition Reimbursement*

ORCA Pass subsidy

Eligibility requirements may apply

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Responsibilities

Hotel Operations

Oversee the overnight operations for the hotel.

Maintaining Hyatt service standards.

Make independent operational decisions and coordinate communication between Front Office, Engineering, Security, and other departments.

Guest Experience

Respond to escalated guest concerns and service recovery situations.

Handle guest disturbances, noise complaints, and other sensitive situations with professionalism while enforcing hotel policies.

Assist with VIP arrivals and other operational needs as required.

Safety & Building Operations

Coordinate and lead the execution of the hotel's response to emergencies, building system issues, and operational disruptions, including power outages, water leaks, elevator issues, and fire alarms.

Partner with the overnight engineer to assess building-related concerns and prioritize response efforts.

Conduct regular property walks to identify safety, security, and operational concerns.

Complete incident reports and communicate significant issues to hotel leadership.

Front Office Support

Provide leadership and support to the Night Audit and Front Office teams.

Ensure completion of overnight operational and financial procedures.

Support a smooth transition to the morning leadership team.

Qualifications

Three or more years of leadership experience in hotel operations, engineering, facilities, security, or a related operational environment.

Previous Manager on Duty or hotel leadership experience preferred.

Working knowledge of hotel building systems and life safety procedures.

Strong conflict resolution, communication, and decision-making skills.

Experience with Opera PMS, HotSOS, or similar hotel systems preferred.

Ability to remain calm, prioritize effectively, and deliver exceptional guest service during high-pressure situations.

This position requires frequent walking throughout the property, responding to guest and operational concerns and requests, as well as coordinating overnight hotel operations in a 732-room, full-service hotel.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-WA-Bellevue

Organization: Hyatt Regency Bellevue on Seattle%27s Eastside

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: BEL002840

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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