Working Title: Housing Support Program Quality Assurance Specialist
Job Class: Human Services Program Representative 1
Agency: Human Services Dept
Job ID : 96167
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/10/2026
Closing Date : 08/17/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : DHS-Central Office / HHSSA Housing Support
Work Shift/Work Hours : Dayshift / 8;00am to 4:30pm
Days of Work : Monday - Friday
Travel Required :Yes,( Approximately 20 - 40% for meetings)
Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
This posting will be used to fill two (2) identical positions.
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
Flexible work hours may be permitted with supervisor approval.
This position exists within the Homelessness, Housing and Support Services Administration (HHSSA) to ensure compliance monitoring, quality assurance, program integrity, and process documentation across the Housing Support Program (HSP). The incumbent independently interprets complex regulatory requirements, determines compliance status, identifies systemic risk, and designs and implements corrective action strategies.
This position reflects the team's expanded role in directly administering HSP agreements and leading program-wide compliance functions. The incumbent's determinations and recommendations inform provider relationships and shape internal processes and HSP program policy. The incumbent's compliance findings, quality assurance conclusions, and process improvements have statewide reach and implication in coordination with county and tribal human services agencies across Minnesota.
This role includes two related but distinct functions: compliance monitoring - the systematic, risk-based oversight of whether providers and agreements meet established regulatory requirements and quality assurance review - the investigative, evaluative process applied when concerns arise about service quality, practice patterns, or the adequacy of corrective actions. The incumbent serves as an internal expert on both functions, providing guidance to staff, leadership, and external partners, and advancing internal process and operational policy improvements emerging from compliance and quality assurance findings.
Responsibilities include, but not limited to will:
Compliance Monitoring - The incumbent designs, refines, and execute systematic compliance monitoring protocols to assess whether HSP providers are meeting applicable program requirements. This function is focused on sustained adherence to program standards and early detection and triage of emerging risk, not response to known problems. The incumbent exercises independent professional judgment in interpreting regulatory requirements, assessing provider risk, and determining compliance status. HSP supervisor is consulted on findings with significant policy, fiscal, or political implications.
Quality Assurance Reviews and Corrective Actions - The incumbent leads HSP quality assurance reviews - structured investigative and evaluative processes initiated in response to complaints, referral flags, monitoring signals, or periodic sampling. Quality assurance reviews are focused on understanding why problems are occurring and whether the program's responses to identified issues are improving program quality. The incumbent independently conducts reviews, makes findings, develops corrective action plans, and tracks resolution to verified completion. HSP supervisor is consulted on findings with significant policy, fiscal, or legal implications.
Knowledge Management - The incumbent maintains and strengthens program infrastructure for HSP compliance and quality assurance functions and maintains readiness for internal audits by ensuring robust documentation of compliance and quality assurance processes and findings. These functions ensure that program practices are defensible, consistently applied, and well-documented across a statewide provider landscape. The incumbent exercises independent judgment in determining when documentation requires revision and ensures that compliance and QA knowledge is current, accessible, and transferable.
Project Coordination and Program Support - As assigned by management, the incumbent manages projects and participates in collaborative efforts affecting housing-related services and support within the Housing and Support Services Division. The incumbent contributes subject matter expertise related to HSP compliance, quality assurance, and regulatory interpretation to cross-functional teams and division-wide initiatives.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Two (2) years of providing advisory-level work experience for a homelessness, housing support and/or affordable housing program.
Experience must clearly demonstrate:
Skill in managing or responding to compliance monitoring and quality assurance methodology.
Auditing response including documentation standards, findings, response requirements.
Knowledge/experience with federal/state/local compliance of housing programs and systems.
Knowledge of state income support and healthcare programs and associated data systems.
Adult income supports programs and eligibility systems.
Data planning, collection, analytics, and management to produce and present measurable results.
*Bachelor's degree or higher in human services, counseling, social work, or related fields can substitute for one (1) year of required work experience.
Preferred Qualifications
Variety of experiences working effectively with others from different backgrounds and cultures.
Working understanding of equity principles and their application in compliance and quality assurance functions.
State and local organizational structures and management, including political dynamics that may affect compliance decision-making and partner engagement.
Project management principles sufficient to plan, sequence, and track complex multi-stakeholder compliance and audit processes.
Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.
Additional Requirements
Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
