Disability Retirement Case Counselor

State of Massachusetts • Boston, MA • 4h ago

About the Office of the Massachusetts State Treasurer and Receiver General ("Treasury") Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFV Purpose of the Job: The Disability Retirement Case Counselor is developing skills to provide informational support and counseling to members of the State Employees' Retirement System regarding all aspects of the accidental and ordinary disability retirement application process, while gaining an understanding of other related benefits. Essential Functions and Responsibilities: Participates in all aspects of the processing of disability retirement applications, including but not limited to: o Sending, receiving and tracking all disability applications, o Entering of relevant data into MARIS and PROSPER computer systems, o Creation of a written case summary, including summary of facts, legal and medical issues, indicating (among, other things) incoming and outgoing documents, o Ensuring the MSRB has received all relevant medical records from relevant parties, o "As needed" correspondence or communication with retirement system members / their representatives, and employing agencies regarding the status of the application o Counseling members of the retirement system, Conduct factual investigation on disability cases and obtaining required documentation; prior to a medical panel being requested Understand how to obtain additional information from agencies, attorneys or members, if necessary, after a pre-board meeting Electronically transmitting eligible applications and supporting material to PERAC for the convening of a medical panel; Drafting case summaries for submission at monthly Board meetings Forwarding of Board and PERAC approved applications to Benefit Calculation Unit for determination of benefit amount Develop expertise and facilitate staff knowledge of MARIS, OnBase and MSRBeyond. Assist in the performance of any assigned special projects as periodically required Other Duties and Responsibilities: Assist other Retirement Board departments as necessary Demonstrates ability to use PROSPER application system; OnBase ECM (document scanning) System, MSRBeyond System and demonstrate ability to integrate with daily responsibilities. Demonstrates knowledge of M.G.L. c.32 and possess ability to explain provisions to members with regard to the Disability retirement process. Developing skills to learn how to assist with retirement seminars & webinars to groups of MSERS member, explaining retirement benefits. Travel as required; Adhere to Treasury and Board human resource and operational policies Supervisory Responsibility: None Knowledge and Skills: Degree or higher or comparable work experience; Excellent communication (writing and speaking), inter-personal and demonstrated organizational skills are required; · Ability to comprehend, analyze, summarize, and assess medical records on a wide variety of physical and psychological issues; Can provide high level of member service and responsiveness while working against monthly business cycle deadlines; Comfort and familiarity with medical records and analyzing medical issues; Ability to understand, interpret and apply retirement laws and regulations; Ability to maintain complex records and to prepare periodic reports from such records; Ability to establish and maintain effective and professional working environment; Knowledge of retirement industry in general and related benefits; Currently proficient in Microsoft Word, Excel, Windows, Teams, SharePoint; Familiarity with electronic content management systems Physical Requirements: Ability to lift up to 10 lbs. Ability to sit for extended periods of time Hybrid Work Environment: All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury's culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment. The hybrid work environment will consist of two (2) days in the office each week, with one of these days being either a Monday or a Friday. There will be an additional (1) day in the office per month for a mandatory in person department meeting. An Equal Opportunity Employer: The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Employment Eligibility Regarding Family Members: Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee's spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee's household. Job: Administrative Services Organization: Off of State Treas & Rec Genrl Title: *Disability Retirement Case Counselor Location: Massachusetts-Boston-1 Winter Street Requisition ID: 260005J7

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