DELI/ASST DEPT LEADER

Kroger Family of Companies • Maricopa, AZ • 5h ago

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Promote trust and respect among associates, with a positive attitude

Communicate company, department, and job specific information to associates

Establish department performance goals and empower associates to meet or exceed targets through teamwork

Develop adequate scheduling to manage customer volume

Train and develop associates on their job performance and participate in the performance appraisal process

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products

Inform customers of produce specials and offer product samples to help customers discover new items

Review/inspect products for quality and freshness and take appropriate action

Develop and implement a department business plan to achieve desired results

Create and execute sales promotions in partnership with store management

Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department

Prepare and submit seasonal critiques for the sales and merchandising supervisor

Implement the period promotional plan for the department

Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents

Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud

Adhere to all local, state and federal laws, and company guidelines

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

Excellent oral/written communication skills

Knowledge of basic math (counting, addition, subtraction)

Ability to handle stressful situations

Current food handlers permit once employed

DESIRED

High School Diploma or GED

Any management experience

Any deli/retail experience

Second language (speaking, reading and/or writing)

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