Program Manager I - Idea to Implementation (Hybrid)

M&T Bank • Boston, MA • 1h ago

Overview:

As?part?of the Customer Experience and The Way We Work Enablement?(CXTW3E) organization within Enterprise Platforms,?the?Program Manager I?owns?the Idea to Implementation (I2I) readiness framework as both a product manager and an engagement manager.?

The I2I framework enables teams to invest in readiness early, so they avoid costly mistakes, build stakeholder trust, and set the stage for smooth execution. It also provides a shared structure for collaboration across the enterprise-with clear purpose, expected outcomes, and the right partners to guide progress - all with The Way We Work mindsets and behaviors embedded.

The Program Manager manages the I2I product - mandatory for all opportunities in the SIC pipeline - including ensuring effective alignment with SDLC and TSP processes. They manage assigned staff (on a direct and indirect basis) delivering I2I support to internal clients, manage stakeholders, and maintain the product measurement strategy.

Work Model & Office Locations :

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

345 Main Street, Buffalo, NY

115 Federal Street, Boston, MA

1 Light Street, Baltimore, MD

1350 I Street NW, Washington, DC

1100 North Market Street, Wilmington, DE

277 Park Avenue, New York, NY

850 Main Street, Bridgeport, CT

77 Pine Street, Burlington, VT

Primary Responsibilities:

LeadI2I product management

Define and communicate a clear product visionand strategyaligned to business objectives

Maintain and continuously refine theproduct roadmap, balancingcustomer needs, business priorities, risk, and technical considerations

Understandcustomer needs through research, feedback, data, and operational insights

Ensure solutions create measurable value for customers and the businesswith a focus on continuous improvement

Drive product delivery through vendor management and partner engagement

Design andmaintainmeasurement strategy, monitoring adoption,utilization, customer satisfaction, and value realization

Lead stakeholder engagement including senior leaders, business partners, and delivery teams communicating tradeoffs, risks, and progress effectively

Define and enforce standards, processes, and ways of working that improve consistency and quality

Drive adoption through change management, enablement, measurement, and influence

Lead I2I customer management and enterprise delivery

Build andmaintaincustomer forecast

Scopeengagementsusingaconsultative approach

Align supporting resources, ensuringfamiliarity with scope and projectobjectivesandestablishingclear roles and responsibilities.?Monitorprogress andperformance.Resolve blockers.

Measureengagementperformanceand customer satisfactionutilizingappropriate toolsand techniques

Addressengagementissues byidentifyingand selecting a course of actionconsideringprogram constraints andobjectivesto enable continued program success

Implement approved actions and workaroundsrequiredto mitigate risks

Improveengagementperformance by building team cohesiveness, leading, mentoring,trainingand motivating tofacilitatecooperation.

Understand and adhere to the Company's risk and regulatory standards,policiesand controlsin accordance withthe Company's Risk Appetite.? Design, implement,maintainand enhance internal controls to mitigate risk on an ongoing basis.?Identifyrisk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, includingtimelyimplementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Exerciseusualauthority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performancemanagementand terminations.

Supervisory/ Managerial Responsibilities:

Vendor team

Education and Experience Required:

Bachelor's degree and a minimum of 8 years' proven project management experience,

OR in lieu of a degree,

A combined minimum of 12 years' higher education and/or work experience, including a minimum of 8 years' proven project management experience.

Computer and softwareproficiency.

Strong knowledge ofproductmanagementmethodology.

Strong verbal and written communication skills, particularly an ability to negotiate,influenceand gain consensus.

Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.

Excellent problem-solving skills.

Ability to work individually as well as a member of a team.

Self-motivated, results-drivenand well-organized individual.

Ability to handle multiple tasks and work under time constraints in support of various assignments.

Ability to function professionally at manydifferent levels(clients,leadership,and peers).

Strong interpersonal skillsnecessaryfor business partner relationships within and outside the organization.

Ability to build mutual trust and encourage respect; open to diverse points of view.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

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