Housing Specialist

Illinois Employer • Chicago Heights, IL • 1d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13634556

Housing Specialist

**This position is located in Chicago Heights. This is a union position.

Summary**

Under general direction of department management, provides assistance to applicants, tenants, and/or landlords and may perform any of the following functions based on assigned area of responsibility: calculates, determines, and processes rent; processes recertifications; manages waiting list; manages payment issues; meets with and assists visitors/callers with questions/applications regarding housing program; processes cancellations; facilitates moves and voucher transfers; processes files to field for inspection; and/or reviews applicants background/income to determine eligibility.

Essential Functions

Processes and reviews tenant certification documents, both annual

and interim, for completeness and validity.

Contacts agencies and employers for required information for income,

asset, and expense reviews.

Runs EIV, DHS, and the Work Number reports for all clients as

needed.

Collects certification information, including income and household

changes, follows up on receipt, and prepares complete certification files.

Calculates Total Tenant Payments, FSS escrows, credits and/or other

payments as appropriate.

Prepares and submits 50058 reports and makes corrections as

necessary.

Prepares and issues Notice of Adjustment, Bookkeeping Change and

other notification forms and letters as appropriate.

Utilizes computer system for accurate input, change, or display of

information.

Utilizes computer system to track certification status, respond to

landlord and tenant inquiries, and address other issues as needed.

Makes recommendation for termination of assistance when appropriate.

Reviews and processes tenants under portability procedures, as

needed.

Absorbs billable clients by assignment.

Processes project-based voucher and special admission clients (VASH,

FUP, FLOW, SPC etc.) by assignment.

Effectively manages waiting list.

Maintains applications according to prescribed procedures.

Processes new applications and interviews prospective tenants.

Performs rent computations on new applications and new move-ins.

Answers inquiries regarding applications, rent changes, admissions

policies and procedures.

Issues vouchers to eligible applicants.

Issues Request for Tenancy Approval (RFTA) documents, accurately

processes such requests, prepares for HQS inspection, and extends vouchers as needed; processes additional requests for such as necessary.

Monitors the progress of files toward completion for payment

notifying tenant, landlord, and/or field of delayed files.

Responds to inquiries regarding client and HA portions of the rent

and payments for new contracts.

Computes rent increases as applicable.

Resolves new move-in landlord issues.

Advises applicant of their expired voucher and closes out files as

necessary.

Completes a variety of daily, weekly and monthly logs and reports.

Completes checklists for all transaction @types renewals, new

admissions, moves, etc.

Prepares reinstatement paperwork and files.

Investigates and drafts responses to written inquiries.

Accurately prepares files for HQS inspections and contacts

inspection department to schedule if necessary.

Maintains tickler follow-up system and meets all deadlines.

Reviews and researches files for accuracy.

Merges and purges files as directed.

Routes non-routine issues as directed, after reviewing and

recommending appropriate course of action.

Answers calls and assists visitors.

Returns voicemail and email messages with 24 48 hours.

Assures adherence to the agencys Housing Choice Voucher (HCV)

Program Administrative Plan and Public Housing Admission and Continued Occupancy Plan (ACOP).

Meets or exceeds applicable job-related HUD performance standards

particularly PHAS and SEMAP such as: reviews and enters RFTA for inspection on same or next day; reviews and pays new intake files on same or next day; responds to messages on the same or next shift; sees visitors within three minutes; completes 50058 per HUD requirements, etc.

Performs all duties in accordance with Authority policies.

Other Duties and Responsibilities

Travels to various locations to meet with residents in person.

Assists with department mailings as directed.

Transmits certification documents.

Assists departmental staff, as needed to meet deadlines.

Supplies local office with lists of applicants in accordance with HUD requirements.

Types and files department correspondence and material.

Facilitates the processing of notices to applicants, tenants or landlords.

Prepares transmittal letter and related documents.

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