Senior Director of Admissions and Enrollment Operations

Empire State University • Saratoga Springs, NY • 1d ago

Senior Director of Admissions and Enrollment Operations Empire State University invites applications for the position of Senior Director of Admissions and Enrollment Operations within the Office of Enrollment Management. The Senior Director of Admissions and Enrollment Operations provides strategic leadership for the university's admissions and enrollment functions, overseeing both Admissions Operations and Admissions Counseling across undergraduate and graduate programs. This role is responsible for developing and sustaining a scalable, compliant, and student-centered enrollment organization that effectively guides prospective students from initial inquiry through first enrollment, with a strong emphasis on growth and innovation. The position ensures alignment among systems, processes, personnel, and performance, and serves as the primary steward of the university's admissions enrollment funnel. Through the integration of people, processes, and systems, the Senior Director of Admissions and Enrollment Operations plays a critical role in advancing organizational effectiveness, institutional growth, regulatory compliance, and student success. Duties and Responsibilities: Strategic Enrollment Leadership Provide vision and leadership for the admissions and enrollment operation Develop and execute enrollment strategies aligned with institutional goals Own enrollment funnel performance, including conversion, yield, and time-to-enroll Balance growth, compliance, operational efficiency, and student experience Oversight of Admissions Operations Lead the admissions operations to ensure effective processing, compliance, CRM ownership, and communications infrastructure Ensure admissions workflows are scalable, compliant, and continuously assessed and improving Oversee funnel reporting, analytics, and data-informed decision-making Ensure audit readiness and regulatory alignment across admissions processes Oversight of Admissions Counseling Lead the Director of Admissions Counselors to drive consistent counselor performance and high-quality student engagement Ensure counselors are effectively supported by systems, training, and clear priorities Establish performance expectations and accountability for enrollment outcomes Promote ethical, student-centered recruitment practices Funnel & Performance Management Monitor enrollment metrics across programs and modalities Identify trends, risks, and opportunities within the enrollment funnel Use data and insights to drive improvements in process, outreach, and conversion Report enrollment performance updates to vice president Cross-Functional Collaboration Partner with marketing on lead generation, inquiry quality, and messaging alignment Collaborate with financial aid, advising, registrar, IT, and compliance teams Ensure smooth handoffs from admissions to student support functions Serve as a key stakeholder in enrollment-related initiatives and system enhancements People & Culture Leadership Build and maintain a high-performing admissions leadership team Foster a culture of accountability, collaboration, and continuous improvement Coach and develop direct reports and emerging leaders Promote equity, access, and student success through enrollment practices Job Requirements:Required Qualifications: Bachelor's degree from an accredited institution A minimum of seven (7) years of progressive experience in admissions and enrollment management leadership Demonstrated experience leading both operational and student-facing teams Strong understanding of admissions compliance and regulatory environments Experience managing enrollment funnels, CRMs, and performance metrics Experience scaling enrollment operations or leading organizational change Preferred Qualifications: Master's degree Experien

Similar Jobs

Assistant Men's Lacrosse Coach /Assistant Ticket Manager/Assistant Business Operations

Union College • Schenectady, NY • 2h ago

Retail & Hospitality

Responsible for assisting in the organization, development, and leadership of a highly competitive Division III Men's Lacrosse program in support of the mission and core values of Union College. The position will also se...

2h ago

Go to Apply

Account Manager Sr, New York PDP - Remote

Prime Therapeutics • Latham, NY • 2h ago

Management & Administrative

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy...

2h ago

Go to Apply

Head Teller - Latham, NY

Trustco Bank • Latham, NY • 3h ago

Finance, Accounting & Banking

Active - Regular full-time Clerical Latham, NY, US Salary Range: $19.00 To $20.50 Hourly Head Teller Reports to: Branch Manager Salary: NE13 $19.00-$21.00/hr FLSA Status: Non-Exempt | Supervisory Role: Yes Why Join Us? A...

3h ago

Go to Apply

Branch Manager I - Brunswick, NY

Trustco Bank • Troy, NY • 3h ago

Management & Administrative

Active - Regular full-time Management Troy, NY, US Salary Range: $55,000.00 To $85,000.00 Annually Branch Manager Reports to: Regional Vice President Salary: NE18 $55,000 - $85,000 + performance-based monthly and annual...

3h ago

Go to Apply

Teller - Upper Union Street Schenectady, NY

Trustco Bank • Schenectady, NY • 3h ago

Finance, Accounting & Banking

Active - Regular full-time Clerical Schenectady, NY, US Salary Range: $17.50 To $19.50 Hourly Full - Time Teller Reports to: Branch Manager Salary: NE10 ($17.50- 19.50/ hour) FLSA Status: Non-Exempt | Supervisory Role: N...

3h ago

Go to Apply

Administrative Assistant

Saratoga Hospital • Saratoga Springs, NY • 3h ago

Management & Administrative

Administrative Assistant - Care Management Location: Saratoga Springs, NY Employment Type: Full-time Shift/Schedule: Day shift Department: Care Management Salary Range: $18.00 - $27.45 hourly, based on experience and qua...

3h ago

Go to Apply

2nd Shift Operations Leader- Machining

GE Vernova • Schenectady, NY • 5h ago

Retail & Hospitality

Job Description Summary The 2nd Shift Operations Leader for the Schenectady Machine Shop is the front-line leader for hourly Machinists and Assemblers. Candidate will plan and administer daily work assignments in accorda...

5h ago

Go to Apply

CDL-A - Intermodal truck driver

Schneider • Saratoga Springs, NY • 7h ago

Trucking & Construction

Intermodal truck driver Average pay: $1,420-$1,730 weekly Home time: Weekly Experience: All CDL holders Overview Haul freight containers secured to company-owned chassis. 90% no-touch freight that is 70% drop-and-hook. D...

7h ago

Go to Apply

CDL-A - Intermodal truck driver

Schneider • Glens Falls, NY • 7h ago

Trucking & Construction

7h ago

Go to Apply

CDL-A - Intermodal truck driver

Schneider • Wilton, NY • 7h ago

Trucking & Construction

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)