Field Service Technician AC Power

Vertiv Corporation • White Plains, NY • 1h ago

Job Description Job Description The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers. RESPONSIBILITIES: ROLE Perform service tasks as assigned and as per company policies and procedures Capable of working under direct supervision or independently based upon training completion Render on-site and phone assistance to customers Communicate with Technical Support on technical or procedural issues Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Maintain and operate company vehicle in accordance with local laws and company policy Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines Maintain individual inventory and perform cycle counts in accordance with company policy Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all technical and administrative work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications QUALIFICATIONS Experience (one or more of the following) ASEET or AMEET, or progress towards, is preferred High School or Vocational School Diploma 2-4 years military experience in a related technical field 0-2 years of relevant industry experience Interpersonal and Administrative Skills Communicate professionally and respectfully in both written and verbal forms Manage time effectively by prioritizing and balancing technical tasks with administrative tasks Collaborative with peers, customers, suppliers, and leadership Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion Technical skills Make basic site evaluation skills to include: environmental temperature, and general operating conditions Familiarity with electrical / electronic test equipment and fundamentals Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks

Similar Jobs

Engineering Manager, Electrical

National Grid USA Service Company, Inc. • Hicksville, NY • 1h ago

Management & Administrative

About usNational Grid's Connect 21 strategy is to design, build, and operate efficient energy systems for the 21st century digital economy. Recognizing that renewable energy and our existing generating assets play an imp...

1h ago

Go to Apply

Sales Manager

Michaels • New York, New York • 2h ago

Management & Administrative

Store - Buff - East Aurora, NY The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and...

2h ago

Go to Apply

Administrator, Dean's Office

New York University • New York, NY • 7h ago

Management & Administrative

Administrator, Dean's Office US-NY-New York Job ID: 2026-15948Type: Courant Institute of Mathematical Sciences (CIMS) (CM1017)# of Openings: 1Category: General Office AdministrationNew York University Overview The Admini...

7h ago

Go to Apply

Account Executive/Job Development (Disability Services) Bronx

AHRC New York City • New York, NY • 7h ago

Management & Administrative

Company DescriptionAHRC New York City is a family governed organization that envisions a socially just world where the power of difference is embraced. We advocate for people who are neurodiverse to lead full and equitab...

7h ago

Go to Apply

AP Clerk

AON SERVICE CORPORATION • Plainview, NY • 7h ago

Management & Administrative

Aon is looking for an AP Clerk, this is an in-office position, based out of our Plainview, NY office.This role services all of our clients and carriers and is responsible for critical claims payments and all internal AP...

7h ago

Go to Apply

Senior Helpdesk Technician

City of New York • New York, NY • 12h ago

Management & Administrative

Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi...

12h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Hicksville, NY • 12h ago

Management & Administrative

1865529BR Title: Customer Service Associate - Temporary Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous,...

12h ago

Go to Apply

Customer Service Associate

Walgreens • Lyndhurst, NJ • 12h ago

Management & Administrative

1866249BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

12h ago

Go to Apply

Customer Service Associate

Walgreens • Stony Point, NY • 12h ago

Management & Administrative

1861941BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

12h ago

Go to Apply

LG Home Appliance Area Sales Manager

Channel Partners • Bronx, NY • 14h ago

Management & Administrative

At A Glance Channel Partners is seeking a driven Area Sales Manager to help power our client's retail program. As an LG Home Appliance Area Sales Manager, you'll play a key role in connecting the physical and digital sho...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)