American Girl Retail Service Support

AMERICAN GIRL BRANDS, LLC • Mc Farland, WI • 15h ago

JOB REQUIREMENTS: Posting Title American Girl Retail Service Support -
Seasonal (Remote - WI) Requisition Number R238772 Company American Girl
Brands, LLC Location McFarland, Wisconsin Address 123 Mattel Ave Zip
Code 53558 Job Category Customer Service CREATIVITY IS OUR
SUPERPOWER.It\'sour heritage andit\'salso our future. Because
wedon\'tjust make toys. We create innovative products and experiences
that inspire fans, entertain audiences and develop children through
play. Mattel is at its best when every member of our team feels
respected, included, and heard-when everyone can show up as themselves
and do their best work every day. We value and share an infinite range
of ideas and voices that evolve and broaden our perspectives with a
reach that extends into all our brands, partners, and suppliers
Don\'tmeet every single requirement?At Mattel we are dedicated to
building a diverse and inclusive workplace, so ifyou\'reexcited about
thisrolebut yourpast experiencedoesn\'talign perfectly with every
qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other roles. The
Opportunity American Girl, a subsidiary of Mattel, is seeking Seasonal
Retail Service Agents to support our peakbusinessseason from September
through early January. This is a temporary,seasonal position designed to
provideadditionalcustomer support during one of the Company\'s busiest
times of the year. Employment in this role is expected to continue
through the seasonal assignment and is not intended to be a regular or
permanent position. As a Seasonal Retail Service Agent, you will provide
a high-quality customer experience that exemplifies the guiding
principles of the American Girl service philosophy while supporting our
premium brand. In this role, you will deliver professional, efficient,
friendly, and knowledgeableassistanceto customers via phone and email,
helping to resolve issues related to retail experiences, products,
services, reservations, and purchases. You will strive to achieve
first-contact resolution while creating meaningful and personalized
customer interactions. This is a fully remote,work-from-home position.
Team members must perform their job duties from their designated home
address andmaintaina workspace that supports productivity,
professionalism,confidentialityand customer service standards. All
necessary equipment will be provided by the Company. Employees must work
from the home address provided during the hiring process andmustresidein
Wisconsin or Illinois. A mandatory virtual training program
isrequiredprior to assuming job responsibilities. Candidates must be
available to attend up to10 daysof training, with a training schedule of
25 to40 hoursper week. Training is typically conducted Monday through
Friday between 8:30 a.m. and 4:30 p.m.or5:00 p.m. and 10:00... For full
info follow application link. Mattel is an Affirmative Action/Equal
Opportunity Employer. F/M/Disability/Vet *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/A649DB8F1F044C58

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