Contact Center Assistant Operations Manager

Teleperformance USA • Pennsylvania, Pennsylvania • 6d ago

Category : Client Operations

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Assist** with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.

This position is 100% work at home . While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship **.

Your Responsibilities**

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required **.

Qualifications**

Bachelor's degree from an accredited college or university or equivalent work experience

Two to three years of contact center management experience.

Currently a supervisor or above with excellent TOPS implementation skills

Experience managing programs with varying service objectives , agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required

Excellent attendance history is required .

Some travel may be required

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions?

Minimum of two years of call center management experience.

Experience managing multiple programs concurrently is a plus.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Excellent verbal and oral communication skills.

Soft Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy?

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Similar Jobs

Grounds/Maintenance Specialist

Greenscape Landcare, Inc. • Imperial, PA • 7h ago

Retail & Hospitality

Grounds/Maintenance Specialist. 6 temporary/full-time positions with Greenscape Landcare, Inc. from 10/1/2026 through 12/1/2026. Landscape or maintain grounds of property using hand or power tools or equipment. Workers m...

7h ago

Go to Apply

Traffic Control Crew Member- IMMEDIATE HIRING!!!!

Aerotek • Reading, PA • 7h ago

Retail & Hospitality

Entry-Level Flagger Opportunity (no experience needed) Job description: Aerotek is hiring Entry-Level Traffic Controllers (Flaggers) to support roadway and utility crews across Allentown/Reading . No experience needed, j...

7h ago

Go to Apply

Facilities Maintenance Technician

Aerotek • Lancaster, PA • 7h ago

Retail & Hospitality

Job Title: Facilities Maintenance Technician (Entry Level) Job Description This entry-level Facilities Maintenance Technician role supports the upkeep, safety, and efficient operation of a modern manufacturing facility....

7h ago

Go to Apply

retail associate manager

T-Mobile USA, Inc. • Lebanon, PA • 12h ago

Retail & Hospitality

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rew...

12h ago

Go to Apply

Wireless Retail Sales Associate - W1792

OSL Retail Services • Saint Marys, PA • 12h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

12h ago

Go to Apply

Retail Merchandising Field Specialist

Channel Partners • Lancaster, PA • 12h ago

Retail & Hospitality

At A Glance If you enjoy completing independent projects, are interested in collaborating with renowned consumer electronics brands, and don't want to be stuck at a desk all day, then our Retail Merchandising Specialist...

12h ago

Go to Apply

Retail Sales - Part Time

Lowe's • Monaca, PA • 12h ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

12h ago

Go to Apply

Retail Sales Representative

Brightstar Lottery • Indiana, Indiana • 12h ago

Retail & Hospitality

Retail Sales Representative Location: IN Statewide, IN, US Requisition ID: 19590 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technolog...

12h ago

Go to Apply

Housekeeping Operations Manager

Compass Group, North America • Pottsville, PA • 14h ago

Retail & Hospitality

Crothall Healthcare ?Salary: $60,000- $65,000/yr Other Forms of Compensation: Pay Grade: 10 Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support servi...

14h ago

Go to Apply

retail loan processor/closer

EXPRESS EMPLOYMENT PROFESSIONALS • Lehighton, PA • 14h ago

Retail & Hospitality

The Retail Loan Processor is responsible for preparing, reviewing, and completing retail loan documentation for new loans, refinances, extensions, and modifications. This role requires strong accuracy, attention to detai...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)