Contact Center Assistant Operations Manager

Teleperformance USA • Texas, Texas • 2d ago

Category : Client Operations

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Assist** with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.

This position is 100% work at home . While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship **.

Your Responsibilities**

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required **.

Qualifications**

Bachelor's degree from an accredited college or university or equivalent work experience

Two to three years of contact center management experience.

Currently a supervisor or above with excellent TOPS implementation skills

Experience managing programs with varying service objectives , agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required

Excellent attendance history is required .

Some travel may be required

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions?

Minimum of two years of call center management experience.

Experience managing multiple programs concurrently is a plus.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Excellent verbal and oral communication skills.

Soft Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy?

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Similar Jobs

Mechanical Engineer - Delivery

Schlumberger • Sugar Land, TX • 2h ago

Retail & Hospitality

The Mechanical Engineer is responsible for assisting in providing innovative and cost effective solutions requiring the development or sustaining of new or improved techniques, procedures or products. The Mechanical Engi...

2h ago

Go to Apply

Mechanical Engineer - Delivery

Schlumberger • Sugar Land, TX • 2h ago

Retail & Hospitality

2h ago

Go to Apply

Associate, Aerospace Engineer (Waco, TX)

L3Harris • Waco, TX • 3h ago

Retail & Hospitality

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

3h ago

Go to Apply

$65 (2 hour shift) "Austin Texas-Delivery Drivers

Fooda • Austin, TX • 4h ago

Retail & Hospitality

"Fast. Fun. Easy". Office lunch Delivery Drivers needed 10am to 12pm Monday through Friday! Routes: Set routes and locations - Same building every day! No more random apartment buildings and weird customers! Flexible sch...

4h ago

Go to Apply

Restaurant Host - Caf Bistro - Barton Creek Square Mall

Nordstrom • Austin, TX • 4h ago

Retail & Hospitality

Job Description The ideal host/hostess is self-motivated, friendly and committed to providing outstanding customer service every day. A day in the life... Greet and seat customers quickly and in a professional manner Sha...

4h ago

Go to Apply

Restaurant Crewmember - Late Night Shift (part-time)

Raising Cane's • Arlington, TX • 4h ago

Retail & Hospitality

Starting hiring pay: $12.00 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immedia...

4h ago

Go to Apply

Restaurant Crewmember - Late Night Shift (part-time)

Raising Cane's • Fort Worth, TX • 4h ago

Retail & Hospitality

4h ago

Go to Apply

Cook I

COOK CHILDRENS HEALTH CARE SYSTEM • Fort Worth, TX • 4h ago

Retail & Hospitality

Location: Medical Center - Fort Worth Department: Chick-Fil-A Shift: Second Shift (United States of America) Standard Weekly Hours: 40 Summary: The Cook I is a core member of the Food and Nutrition team, responsible for...

4h ago

Go to Apply

Cook

MSHC REUNION INN OF MARSHALL LLC • Marshall, TX • 4h ago

Retail & Hospitality

Hiring for a Cook -- Marshall Area ** Job Summary: The Cook prepares nutritious, appetizing meals for residents in an assisted living community while following menus, dietary restrictions, food safety standards, and sani...

4h ago

Go to Apply

Restaurant Crewmember

Raising Cane's • Waxahachie, TX • 4h ago

Retail & Hospitality

Starting hiring pay: $12.50 Restaurant Crewmembers at Raising Cane's will wear many hats (including a Raising Cane's hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immedia...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)