Customer Service Representative (Bilingual)

Robert Half • Pittsburgh, PA • 1d ago

Description

Our client in Pittsburgh is seeking English speaking and bilingual (Spanish) Customer Service Representatives for a contract to hire opportunity. Candidates must reside within a 2 hour radius of Pittsburgh and be available to attend an in-person, Day 1 training and equipment pickup in Cranberry Township on September 15. After Day 1, the role is fully remote.

Customer Service Representative (English & Bilingual English/Spanish) - Contract to Hire

Location: Remote after Day 1 (Training onsite Cranberry)

Residency Requirement: Must reside within 2 hours of Pittsburgh

Pay:

English-speaking: $16/hour

Bilingual Spanish: $18/hour

Training & Schedule:

Training: Monday-Friday, 8:15 AM-4:45 PM (first ~3 weeks)

Permanent Shift: Between 9:30 AM-6:00 PM, Monday-Friday

Job Responsibilities:

This role supports community-based assistance programs by handling customer inquiries, completing applications, and guiding individuals through program processes. Representatives must demonstrate professionalism, empathy, and strong communication skills.

Core Duties:

Clock in/out daily using provided timekeeping systems.

Maintain regular attendance and adhere to all program policies and procedures.

Understand and navigate call center phone and computer systems effectively.

Complete customer applications over the phone and determine eligibility for relevant programs.

Follow established workflow processes using program software systems.

Handle customer questions, resolve issues, and provide information about program participation.

Manage challenging or emotional conversations using de escalation techniques.

Access and update customer accounts within the client's internal systems.

Provide guidance on application steps for energy assistance programs (e.g., state run LIHEAP).

Support recertification for ongoing customer assistance programs.

Review and verify income documentation and other required materials.

Assist with additional utility assistance programs as business needs arise.

Utilize knowledge bases and internal procedures to complete daily tasks accurately.

Review and acknowledge metrics, QA notes, and coaching feedback promptly.

Regularly check email, chat tools (e.g., Teams), and internal communications.

Meet monthly performance metrics and expectations for Contact Center Specialists.

Requirements

Ideal Candidate:

Strong communication and customer service skills

Ability to navigate multiple computer systems simultaneously

Bilingual (Spanish) candidates strongly encouraged

Comfortable working remote after training

Reliable, organized, and able to manage confidential information

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Manhattan WMS Application Manager

Accenture • Pittsburgh, PA • 1h ago

Management & Administrative

We are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where...

1h ago

Go to Apply

UnitedHealth Group • Pittsburgh, PA • 1d ago

Management & Administrative

Requisition number: 2378683 Job category: Sales/Direct Selling Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will di...

1d ago

Go to Apply

Firm Enterprise Solutions Associate Director, Client Account Management

Deloitte • Pittsburgh, PA • 1d ago

Management & Administrative

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. You will align with Deloitte's businesses to execute busin...

1d ago

Go to Apply

Sales Manager Northwest - Network Components

Prysmian • Washington, Washington • 1d ago

Management & Administrative

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distributio...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)