About USS
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Sr. Field Operations Manager is responsible for managing all operational functions at a large branch or multiple branches within one area.
Essential Functions
Direct oversight of managers, supervisors, dispatchers/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
Work directly with other departments to ensure excellent/positive communication within the region
Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
Maintain proper staffing levels to meet and exceed customer and branch needs
Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
Work with the Area Manager and Regional Vice President to develop and implement standard practices and efficiency recommendations for assigned branch(es)
Provide mentorship and leadership to operations managers
Responsible for fleet DOT administration including, log books & record maintenance
Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity where necessary
Responsible for manager, supervisor, and employee development & conducting periodic performance reviews
Create and maintain a positive, safe, and effective work environment
Support the area manager as needed in the strategic planning and execution of organizational initiatives
Operate a variety of company vehicles
Travel 25-35% between sites and regionally as needed
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities.
Qualifications
EDUCATION
Min/Preferred
Education Level
Description
Minimum
2 Year / associate's degree
from two-year college or technical school or equivalent combination of education and experience.
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
5
of related experience and/or training
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Valid Driver License (Class C)
Have experience with multi-stop routing systems & dispatch procedures
Computer knowledge (Navision, Microsoft Office & routing/logistics software)Strategic Leadership
Knowledge of financial statements
Experience managing a budget
Knowledge of all company assets in inventory
Knowledge of proper cleaning & repair of those assets
Customer Service
Team Building
Organization
Time Management
Communications
Strategic Decision Making and Problem Solving
Excellent written and verbal communication skills
Physical Requirements
Sit while driving and stand while servicing products
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements
See details of objects that are less than a few feet away and also at greater distance
Speak clearly so customers can understand
Understand the speech of another person Hear sounds and recognize the difference between them
Walk up to 30 minutes at a time without exertion
Enter and exit equipment by stepping and kneeling
Lift up to 40lbs from your waits to your shoulders
Lift 30lbs from the floor to your head
Crouch and squat
Push 100lbs and pull 100lbs horizontally
Sit while answering phones or reply to emails
Repeat the same movements when entering data at the computer
See details of objects that are less than a few feet away Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range
$116,200.00 - $174,200.00 / year
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
