Back to Jobs search

Medical Scheduler - Adult Otolaryngology

Albany Medical Center • Albany, NY • 1d ago

Department/Unit:

Otolaryngology (ENT)

Work Shift:

Day (United States of America)

Salary Range:

$46,215.00 - $60,080.00

Assist all patients that report to the front check in desk.

Greet patients in a prompt, courteous and professional manner.

Interact with a diverse patient population.

Utilize the electronic medical record to maintain patient records via registration process and scan functionality.

Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments.

Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.

Schedule follow up appointments and referral as needed when patients check out.

Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.

Answer incoming phone calls and direct appropriately to team members.

Conveys professional image by adhering to the established dress code.

Essential Duties and Responsibilities

Responsible for the registration and scheduling process for complex patients.

Responsible for updating the system with registration, scheduling and insurance information.

Prepares patient disability and out of work / school paperwork.

Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.

Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.

Understands the practice and hospital strategic plan.

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.

Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.

Exemplify Albany Med CARES guiding principles.

Is a champion to ensure an optimal patient experience.

Understands and promotes patient and employee safety as our top priority.

Promotes a safe environment and promptly reports issues.

Understands patient safety goals.

Qualifications

High School Diploma/G.E.D. - required

2-3 years of office experience, or one year of related experience in a medical practice - preferred

Experience using an electronic health record and Microsoft Office a plus.

Excellent customer service skills.

Ability to multi-task in a high patient volume unit.

Ability to learn and utilize resources.

Strong time management skills.

Ability to review information and draw appropriate conclusions.

Good judgement and ability to problem solve; escalate issues as needed.

Strong teamwork skills and work ethic.

Physical Demands

Standing - Occasionally

Walking - Occasionally

Sitting - Constantly

Lifting - Rarely

Carrying - Rarely

Pushing - Rarely

Pulling - Rarely

Climbing - Rarely

Balancing - Rarely

Stooping - Rarely

Kneeling - Rarely

Crouching - Rarely

Crawling - Rarely

Reaching - Rarely

Handling - Occasionally

Grasping - Occasionally

Feeling - Rarely

Talking - Constantly

Hearing - Constantly

Repetitive Motions - Frequently

Eye/Hand/Foot Coordination - Frequently

Working Conditions

Extreme cold - Rarely

Extreme heat - Rarely

Humidity - Rarely

Wet - Rarely

Noise - Occasionally

Hazards - Rarely

Temperature Change - Rarely

Atmospheric Conditions - Rarely

Vibration - Rarely

Thank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.

Thank you for your interest in Albany Med Health System!?

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Similar Jobs

Pharmacy Customer Service Associate

Walgreens • Troy, NY • 1h ago

Hospital & Medical

1866308BR Title: Pharmacy Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fa...

1h ago

Go to Apply

Finance Manager, Storage - Workload Health

Oracle • Albany, NY • 4h ago

Hospital & Medical

Job Description Oracle Cloud Infrastructure (OCI) is one of the fastest-growing divisions within Oracle, and the OCI Finance team plays a critical role in supporting this growth. The Workload Health team is responsible f...

4h ago

Go to Apply

Biotech Production Coordinator

Regeneron Pharmaceuticals • Rensselaer, NY • 8h ago

Hospital & Medical

REGENERON PHARMACEUTICALS, INC. JOB DESCRIPTION GLOBAL Job Title: Biotech Production Coordinator I-III Department: Manufacturing Prepared on: 01JUL2024 Summary: Maintain and coordinate inventory, scheduling, sampling, an...

8h ago

Go to Apply

Biotech Production Coordinator

Regeneron Pharmaceuticals • Rensselaer, NY • 8h ago

Hospital & Medical

8h ago

Go to Apply

Assistant Director Information Technology Services 2 - 11077

New York State Civil Service • Schenectady, NY • 1d ago

Hospital & Medical

NY HELP No Agency Information Technology Services, Office of Title Assistant Director Information Technology Services 2 - 11077 Occupational Category I.T. Engineering, Sciences Salary Grade 665 Bargaining Unit M/C - Mana...

1d ago

Go to Apply

ICU-Critical Care Nurse

Veterans Affairs, Veterans Health Administration • Albany, NY • 1d ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

1d ago

Go to Apply

Health Benefits Assistant

Veterans Affairs, Veterans Health Administration • Albany, NY • 1d ago

Hospital & Medical

Summary This position is located in the Veterans Service Center, under the Business Office of Health Administration Service at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Cen...

1d ago

Go to Apply

Staff Document Review Attorney, Office of the NYS AG (6455)

New York State Civil Service • Latham, NY • 1d ago

Hospital & Medical

NY HELP No Agency Attorney General, Office of the Title Staff Document Review Attorney, Office of the NYS AG (6455) Occupational Category Legal Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented...

1d ago

Go to Apply

Registered Nurse - Infusion

Actalent • Albany, NY • 1d ago

Hospital & Medical

Oncology Registered Nurse Outpatient Clinic (No Weekends/Holidays) Position Overview We are seeking an Infusion Nurse to join our growing outpatient team. This role combines hands-on patient care with clinical oversight...

1d ago

Go to Apply

Medical Assistant

Trinity Health • Clifton Park, NY • 1d ago

Hospital & Medical

Employment Type: Full time Shift: Description: Medical Assistant Clifton Park Full time If you are looking for a Medical Assistant position in Clifton Park, full time, this could be your opportunity. Here at St. Peter's...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)