14241 - Senior Director, Client Delivery - RPO

Kelly Services • Troy, MI • 5h ago

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Senior Director, Client Delivery - RPO is accountable for the strategic leadership across a global portfolio of RPO programs. The role maintains accountability for operational performance, client satisfaction, and the creation and execution of business plans that drive growth. The position also guides decisions based on functional and major operational segment strategies and priorities and drives problem-solving and strategic direction across multiple client relationships.

This senior leadership role provides direction through managers and supervisors, establishes strategic priorities, and partners closely with cross-functional and regional leadership to ensure consistent delivery excellence. The role serves as a trusted advisor to senior client executives, shapes account strategy, drives growth and retention, and represents KellyOCG RPO delivery at the executive level. Cultivating an ecosystem of talent, governance, and innovation that strengthens client partnerships and expands long-term business growth is paramount to the deliverables.

Responsibilities include:

Developing and implementing strategic operational plans for your portfolio of RPO account(s) that align with client goals and Kelly's broader business objectives

Overseeing day-to-day delivery across teams to ensure efficiency, productivity, and adherence to SLA & KPI performance expectations, customer satisfaction expectations, and financial targets

Leading cross-functional and cross-account teams to drive continuous improvement initiatives, process optimization, and delivery standardization

Managing and allocating resources - people, technology, and budget - across your portfolio to support operational needs and strategic priorities

Owning P&L accountability for the financial performance and profitability of your portfolio of account(s)

Partnering with senior leadership and client executives to identify and mitigate operational and account risk, and to develop contingency and recovery plans

Monitoring recruitment and operational KPIs and metrics across your portfolio to assess performance and drive data-informed decisions

Building and maintaining executive-level relationships with client stakeholders, serving as a trusted strategic partner on account health, growth opportunities, and long-term workforce strategy

Leading the creation and delivery of executive-level client deliverables, such as quarterly and annual business reviews, strategic roadmaps, and continuous improvement / innovation sessions

Owning senior-level escalation management for your portfolio, ensuring timely resolution of significant delivery concerns and documenting outcomes via established account governance processes

Ensuring compliance with labor laws, regulatory requirements, and industry standards across all accounts within your division or region

Partnering with other functional leaders to oversee the implementation of new technologies, tools, and systems to enhance recruitment delivery capabilities across your portfolio

Developing, mentoring, and growing the managers and supervisors within your organization, preparing them for future leadership roles

Driving innovation and change management initiatives to help your accounts and teams adapt to market trends and competitive pressures

Essential Skills, Knowledge & Experiences:

12+ years of experience in the recruiting / Talent Acquisition field, including experience in RPO or outsourced talent delivery

5+ years in a role leading other people managers, including performance management, skill development & coaching, and organizational design

Demonstrated experience managing a portfolio of global client accounts, ideally for enterprise-level engagements with multi-layered teams across different regions (AMER, EMEA, APAC, LATAM)

Shown success in P&L management at scale, with a consistent track record of driving financial performance, accuracy, and profitability

Experience applying change management frameworks (e.g., ADKAR, Kotter's 8-Step Process) to lead organizational transitions

Consistent track record of fostering long-term retention of both internal teams and enterprise clients

Ability to navigate and resolve highly escalated, executive-level issues, maintaining professionalism and fostering trust with senior client and internal leaders

Strategic leadership skills to develop and implement operational strategies that align with organizational and client goals

Strong executive communication skills, with the ability to convey complex operational and strategic concepts to senior stakeholders

Adaptability to navigate and thrive in dynamic, multi-account environments, managing competing priorities and deadlines

Location: Virtual, with travel as required to client site(s)

Base pay range for this position is $156,000-$210,000. Final annual compensation will be based on experience and may vary by geographic location.

Compensation package and benefits applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com) (https://rs.benefitsatkelly.com/) .

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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