Customer Service Representative, Hearing, Helsinki

GN Hearing • United States, United States • 3w ago

The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in Finland supporting our organizational goal to provide reliable service in the industry. We are looking for a Customer Service Representative for Finland, Helsinki who will be responsible for processing incoming customer orders ensuring the accuracy of the order and fulfilling the order in a timely and efficient manner.

The team you will be part of

You will be part of the Customer Care team in Helsinki, Finland and it will be a 60% onsite position, however, it is expected to change to 100% from February 2027. Your direct report will be Customer Care team lead Finland.

Your contribution is appreciated, and you will:

Have a critical role in ensuring that our customers receive their orders on time and with the correct specifications and maintain a high level of customer service

Coordinate return and repairs and respond to inquiries from customers regarding their orders

Monitor order status throughout the fulfillment process

Basic invoicing tasks such as creating credit/rebills and assisting customers with queries related to invoicing

Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery

Maintain product and systems knowledge to support customers

Work with NOR, BLX and UK teams to achieve department objectives and targets

To perform well in the role, we imagine that you:

Take responsibility for your tasks and achieve the desired results within the expected time frames and with a high degree of quality and professionalism

Build and maintain positive and productive work relationships with colleagues, customers, and business partners

Can solve problems on your own and have attention to details still focusing on meeting demanding deadlines

Are structured and data-oriented and prefer to work as part of a team

Excellent verbal and written communication skills in Finnish and English. Swedish will be great, but not a prerequisite

We encourage you to apply

We welcome applications from individuals who possess transferable skills, even if they do not meet all the specified qualifications . We highly value a mindset, motivation, and engagement, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.

How to apply?

Use the 'APPLY' link no later than 25 August 2026. Applications are assessed on a continuous basis, so don't wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying - quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN's Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here .

We hope you will join us on this journey and look forward to receiving your application.

LI-GNGroup

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history - fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .

We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!

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