RCCYF Customer Service Team Lead

University Of Vermont • Burlington, VT • 3d ago

Position Details

Advertising/Posting Title RCCYF Customer Service Team Lead

Posting Summary

Serve as Customer Service Team Lead for the Research Center for Children, Youth, and Families ( RCCYF ), nonprofit publisher of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Functionally supervise customer service team members and perform essential accounting duties in a collaborative, mission-driven environment. Lead the delivery of excellent customer service to users of ASEBA® products, including mental health clinics, hospital systems, K-12 schools and research institutions. Respond to clients by phone and email for those inquiries requiring elevation. Oversee accurate and timely processing of orders placed through e-commerce site for ASEBA® forms, web-based subscriptions, software modules, and manuals. Direct the review of purchase orders for compatibility with RCCYF payment terms and creation of accurate invoices via the sales/receivable system. Oversee fulfillment of orders for e-delivery products and preparation of tangible products for domestic and international shipping. Pay vendor bills via online banking, post receipts (checks and EFT payments) to customer accounts, prepare mobile deposits of customer checks, reconcile and record daily bank activity to general ledger. Prepare weekly, monthly, quarterly and year-end reports. Oversee credit card merchant account activity and team's secure credit card handling practices. Liaise with accounting firm, sales/AR system vendor, credit card gateway, bank, printer, and ground carrier. Support team's outreach to past due accounts for collection of payment, working closely with larger customers' accounts payable departments. Conduct outreach to authorized distributors for quarterly royalty reporting. Coordinate physical inventory counts and closely monitor inventory levels to forecast printing needs. Maintain product item information published to the online store. Propose process improvements to increase efficiency and effectiveness. Maintain confidentiality of sensitive customer and financial information.

Minimum Qualifications (or equivalent combination of education and experience)

Associate's degree and 1-3 years of experience in customer service, accounts receivable, and/or accounts payable, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Excellent written and verbal communication skills. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings.

Desirable Qualifications

Team lead or supervisory experience.

Bachelor's degree in psychology

Experience with QuickBooks and e-commerce

Anticipated Pay Range $25.00 - $32.00/hour

Other Information

Ability to occasionally lift up to 25 pounds and to stand for extended periods

Special Conditions A probationary period may be required, Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA Non-Exempt

Union Position Yes, UVMSU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location Burlington, Vermont, United States

Job Open Date 08/06/2026

Job Close Date (Jobs close at 11:59 PM EST.) 08/13/2026

Open Until Filled No

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title Business Operations OC3 N

Posting Number S6253PO

Department Psychiatry/55750

Position Number 00023795

Percent of Full-Time 1.00

Standard Hours at 1.0 FTE 37.5

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

How did you hear about this employment opportunity?

Chronicle of Higher Education

HigherEdJobs

Inside Higher Ed

Seven Days

UVM Employee (Please specify below)

UVM Employment Web Site

Vermont JobLink (Department of Labor)

Other (Please specify below)

Please specify here where applicable. Enter "NA" if not applicable.

(Open Ended Question)

Documents Needed to Apply

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents

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