Air Export Agent

Expeditors • Franklin, WI • 2h ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace Air Export files and reporting

Use Workflows on daily basis

Ensure arrival notices are communicated to overseas and customers

Ensure accurate and timely client and Service Providers billing

Interact with our customers in arranging their international shipments, meeting customer service standards

Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

Meet compliance at all times with internal and external regulations in accordance with government regulations

Understand department process flow, looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures are in place and updated

Meet KPI standards in accordance with the Company's procedure

Overseas communications, timely responses to emails and requests (internal and external)

6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Understanding of air documentation process a plus

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Must have the ability to work overtime in support of department needs

Pro-active, strong organizational skills

Good computer skills (Excel, Word, PowerPoint)

IATA certification (preferred)

Fluent in English

Must be legally authorized to work in the United States

Reporting Structure

Air Export Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

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