Administrative Support Associate II
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Administrative Support Associate II
Salary
$40,101.00 - $64,162.00 Annually
Location
Gwinnett County, GA
Job Type
Full-Time Merit
Job Number
26-03977
Department
Department of Transportation
Opening Date
08/07/2026
Closing Date
8/14/2026 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Class Summary
Job Description
This position will serve as the Department's receptionist and report to the Office and Administrative Services Section in the Finance and Performance Management Division. The incumbent is responsible for handling daily administrative duties for the department, including providing customer service and information to internal and external customers daily, and assisting with entering, dispatching and updating service requests via the Customer Relationship Management (CRM) module in SAP. This position will also perform basic office duties, such as copying, filing, faxing, typing standard documents; preparing, sorting, and distributing mail; and entering data into various department reporting systems.
Essential Duties
Provide comprehensive administrative support to departmental staff, ensuring efficient day-to-day office operations.
Maintain and coordinate department and employee schedules, meetings, appointments, and calendars.
Organize meetings by preparing agendas, scheduling participants, and coordinating meeting logistics.
Arrange travel accommodations and related logistics for staff as needed.
Draft, edit, and prepare newsletters, brochures, correspondence, and other departmental communications.
Research information and compile data to support departmental projects, reports, and initiatives.
Perform calculations, generate totals, and assist with the preparation of routine reports and summaries.
Review, research, enter, and maintain information within departmental reporting systems to ensure accuracy and completeness.
Maintain, update, and verify the accuracy of departmental records, documents, files, and accounts.
Provide customer service by assisting with incoming calls, responding to inquiries, and supporting the department's main phone line as needed.
Public Speaking Duties
Communicating and engaging with staff, citizens, leadership, and elected officials.
Other Job Requirements/Information
This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.
Grade
The grade for this position is B211. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
High School Diploma or G.E.D. AND
Two years of administrative support or related office experience
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Preferred Qualifications in addition to the above minimum qualifications
Three years of experience working in a public works setting supporting administrative and financial tasks
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here (https://www.governmentjobs.com/careers/gwinnett/classspecs/newprint/18610) .
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please click here (https://www.gwinnettcounty.com/government/departments/transportation) .
Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
Atlanta's Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process (https://www.gwinnettcounty.com/employment/hiring-process)
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employees
Dental and vision plans
Prescription drug plan
Wellness
Onsite Employee Wellness Center
24/7 Employee Assistance Program (EAP)
Immunizations
Wellness education and incentive programs
Annual wellness fair
Family and Career
Training and professional development opportunities
Family planning benefits
Four weeks of paid parental leave
Time
Annual/Sick Leave
12 paid holidays per calendar year
1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Longevity pay
Tuition reimbursement
Financial education programs
Protection
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/government/departments/human-resources/benefits) .
01
How many years of administrative support or related office experience do you have?
none
less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 or more years
02
If you have administrative support or related office experience, please list details of that experience. If none, please write N/A in the answer box.
03
Do you have experience using the programs within Microsoft Office?
Yes
No
04
If you have experience using the programs within Microsoft Office, please give details as to what programs you have utilized, what is your proficiency level with each, as well as the @types of work / projects you have completed using each. If No, please write N/A in the answer box.
05
Do you have experience operating a multi-line phone in an office setting?
Yes
No
06
If yes, please detail your experience. If no, please @type N/A in the answer box.
07
Do you have experience in conducting research and gathering information?
Yes
No
08
If yes, please detail your experience. If no, please @type N/A in the answer box.
09
Do you have experience working in a public works environment?
Yes
No
10
If yes, please provide details of your experience. If no, please @type N/A in the answer box.
11
Do you have any specialized or technical training in SAP-CRM or a related system?
Yes
No
12
If yes, please specify your knowledge and level of experience with the system. If no, please @type N/A in the answer box.
13
Do you speak any language(s) in addition to English?
Yes
No
14
If you do speak any languages other than English, please list the names of those languages and your fluency in each. If you do not speak any language other than English, please write N/A in the answer box.
Required Question
Employer
Gwinnett County
Address
75 Langley Drive Lawrenceville, Georgia, 30046
Phone
770.822.7915 770.822.7923
Website
http://www.gwinnettcountyjobs.com
