Access Services Sched Spec 1

Baylor Scott & White Health • Madison, WI • 3h ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Scheduling Specialist schedules outpatient diagnostic procedures like radiology and imaging. They validate outpatient orders and capture patient demographic and insurance information.

Essential Functions of the Role

Contacts patients or providers for outpatient diagnostic procedures.

Contacts patients to schedule outpatient diagnostic procedures.

Collects patient demographic and insurance information during scheduling phone call with provider or patient.

Validates insurance is in network with the provider.

Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.

Monitors inbound orders to ensure validation and proper routing. This ensures patients are contacted promptly to schedule procedures.

Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

Meet telephone system metrics and department productivity standards. This includes call length, answer time, and number of calls taken in a specific period.

Key Success Factors

Must consistently meet performance standards of production, accuracy, completeness and quality.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Maintain a professional demeanor in a stressful, emotional environment with behavioral health and suffering patients, including life/death situations.

Must exhibit high empathy and communicate well with patients and families during trauma. Demonstrate exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Associate Consultant - Anatomic Pathology

Oracle • Madison, WI • 20min ago

Management & Administrative

Job Description We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experien...

20min ago

Go to Apply

Operations Manager, Bermuda

Coinbase • Madison, WI • 51min ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. As the Operations Manager for Coinbase Bermuda (CBBM and CBSL), you'll report to the Chief Operating Officer and help run all aspect...

51min ago

Go to Apply

Manager, WFM Operations

Coinbase • Madison, WI • 54min ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operation...

54min ago

Go to Apply

Performance Marketing Manager, Global

Coinbase • Madison, WI • 4h ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. As a Performance Marketing Manager on the Growth Marketing team within the https://www.coinbase.com/careers/product-groups group, yo...

4h ago

Go to Apply

Product Marketing Manager, Prediction Markets

Coinbase • Madison, WI • 4h ago

Management & Administrative

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. Prediction markets are one of the fastest-growing areas in trading, offering traders a way to put money behind their beliefs in spor...

4h ago

Go to Apply

Sales Manager (Great Lakes/Upper Mid-West)

Wavetronix • Madison, WI • 21h ago

Management & Administrative

Sales Manager (Great Lakes/Upper Mid-West) Wavetronix, the global leader in radar based vehicle detection technologies, is seeking a full-time Regional Sales Representative in the Upper Mid-West Territory. Primary tasks...

21h ago

Go to Apply

Privacy and AI Operations Manager

General Motors • Madison, WI • 1d ago

Management & Administrative

Job Description Role Summary The Privacy & AI Operations Manager at General Motors drives execution, governance maturity, education, metrics, and continuous improvement for GM's enterprise-wide Privacy program. This...

1d ago

Go to Apply

Fueling Operations Support Manager - REMOTE

Ryder System • Madison, WI • 1d ago

Management & Administrative

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( http://ryder.com/job-applicant-privacy-policy ) . Job Description : Summary A Fueling Operations Support Manager provides a wide range of technic...

1d ago

Go to Apply

ServiceNow AI Strategy & Go-to-Market Lead

Cognizant • Madison, WI • 1d ago

Management & Administrative

ServiceNow AI Strategy & Go-to-Market Lead Location: Remote Employment Type: Full-Time Job ID: 00069579651 About the role: As a ServiceNow AI Strategy & Go-to-Market Lead , you will make an impact by identifying...

1d ago

Go to Apply

Therapeutic Account Manager - Kansas City Territory

Pharming Healthcare • Madison, WI • 1d ago

Management & Administrative

Therapeutic Account Manager - Kansas City Territory Overview Reporting to Regional Business Director, the Therapeutic Account Manager (TAM) will be responsible for all sales and marketing activities to the HCP target aud...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)