Account Manager I

WALSWORTH PUBLISHING CO INC • Ripon, WI • 3d ago

JOB REQUIREMENTS: Description Job Summary: As an Account Manager I, you
are responsible for managing and strengthening relationships with
existing clients to ensure satisfaction, retention, and account growth.
This role focuses on delivering exceptional service, identifying
upselling opportunities, and partnering closely with Sales
Representatives to help both existing and new clients achieve their
business objectives. Essential Functions: Serve as the primary liaison
between the company and assigned clients. Manage day-to-day activities
across multiple client accounts to ensure satisfaction and retention.
Serve as a trusted advisor by delivering strategic insight, personalized
service, and consistent follow-up. Partner with Sales Representatives
and customers to identify new revenue opportunities within existing
accounts. Facilitate cross-functional meetings to ensure project
milestones are met and client expectations are exceeded. Collaborate
with Estimating to develop pricing proposals and budget forecasts tailed
to client needs. Track and report on account health, usage trends, and
key performance indicators. Maintain accurate and up-to-date client
records within the CRM system. Plan and coordinate annual client review
meetings, including agenda setting, data compilation, and follow-up. All
other duties as assigned. Knowledge, Skills and Abilities Ability to
remain organized and self-directed. Ability to work both independently
and collaboratively in a team environment. Strong verbal and written
communication skills, including excellent listening, negotiation, and
presentation abilities. Ability to communicate clearly and accurately
with clients and internal stakeholders at all levels of the
organization. Excellent customer service skills with the ability to
resolve client issues effectively. Ability to manage multiple account
management projects simultaneously while maintaining attention to
detail. Experience in delivering client-focused solutions tailored to
customer needs. Proficiency in CRM software (e.g., Salesforce),
Microsoft Office, and other computer applications. Qualifications
Minimum Requirements: High School Diploma Five years account management
or sales experience in a fast-paced sales environment preferred Print
and/or publishing experience preferred Walsworth is an Equal Opportunity
Employer. Qualified candidates will be considered without regard to
race, sex, disability, veteran status, sexual orientation or gender
identity. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/EF5BA7CF01AC43D8

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