Senior Software Engineer

Coinbase • Lansing, MI • 3h ago

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers.

Senior Software Engineer (EAA)

The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools. We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers. You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface.

What you'll do:

Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows.

Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences.

Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems.

Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates.

Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline.

Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices.

Required Skills and Experience:

5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go.

Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems.

Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability.

Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout.

Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions.

Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P76575

LI-Remote

Similar Jobs

Electrical Engineering Designer

Chemours • Lansing, MI • 15min ago

IT & Engineering

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around...

15min ago

Go to Apply

Senior Software Engineer

Coinbase • Lansing, MI • 3h ago

IT & Engineering

Ready to do the most impactful work of your career? Athttps://www.coinbase.com/careers. Senior Software Engineer, Core Cryptography As a Senior Software Engineer on the Core Cryptography team within Security, you'll act...

3h ago

Go to Apply

Sr. Business Analyst (Remote)

GovCIO • Lansing, MI • 11h ago

IT & Engineering

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for a Sr. Business Analyst to serve as the primary interface between Government stakeholders, Product Owners,...

11h ago

Go to Apply

Supply Chain Engineer 2

Oracle • Lansing, MI • 15h ago

IT & Engineering

Job Description Performs basic technical assessments of components at varying degrees of complexity and integration level, under supervision. Collaborates with design and procurement teams on standard tasks related to in...

15h ago

Go to Apply

Research Technologist II

Michigan State University • East Lansing, MI • 20h ago

IT & Engineering

Position Summary The Shames Laboratory in the Department of Microbiology, Genetics, and Immunology at Michigan State University is seeking a motivated and experienced Research Technologist II to support NIH-funded resear...

20h ago

Go to Apply

Dir Software Engineering

The Hertz Corporation • Lansing, MI • 1d ago

IT & Engineering

A Day in the Life: The Director of Software Engineering is a hands-on, strategic technology leader responsible for building and modernizing Hertz's next-generation rental platforms that power all brands (Hertz, Dollar, T...

1d ago

Go to Apply

Senior Engineer, SAP Master Data

Cardinal Health • Lansing, MI • 1d ago

IT & Engineering

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function antici...

1d ago

Go to Apply

Advanced Specialist, Content Developer

Pearson • Lansing, MI • 1d ago

IT & Engineering

Advanced Specialist, Content Implementation This role aligns to industry level titles such as "Test Development Manager" or "Content Implementation Manager" Role summary The Advanced Specialist, Content Developer role dr...

1d ago

Go to Apply

Environmental Quality Specialist 13 (Right-of-Way Environmental Specialist) - Bureau of Development

State of Michigan • Lansing, MI • 1d ago

IT & Engineering

Environmental Quality Specialist 13 (Right-of-Way Environmental Specialist) - Bureau of Development Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5433558 ) Apply ? Environmental Quality Specialist...

1d ago

Go to Apply

Departmental Technician (Trainee) 7-E9 - STATIC Shop Risk Technician

State of Michigan • Lansing, MI • 1d ago

IT & Engineering

Departmental Technician (Trainee) 7-E9 - STATIC Shop Risk Technician Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5434479 ) Apply ? Departmental Technician (Trainee) 7-E9 - STATIC Shop Risk Techn...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)