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The Manager, Accounts Receivable/Accounts Payable is responsible for overseeing insurance accounts receivable, denial management, claims follow-up, credit balance resolution, patient and insurance refund operations, patient billing support, and customer service activities for a growing primary care and specialty care organization. This role leads an internal team responsible for insurance follow-up and escalated patient billing inquiries while partnering closely with an outsourced Revenue Cycle customer service vendor.
The Manager, Accounts Receivable/Accounts Payable monitors and drives performance across key revenue cycle metrics, including accounts receivable aging, collections, denial resolution, credit balance inventory, refund timeliness, and vendor service levels. This position collaborates with clinical, operational, compliance, contracting, and finance teams to optimize reimbursement, ensure regulatory compliance, improve processes, and support organizational revenue goals. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area.
What makes you successful:
Deep understanding of healthcare revenue cycle operations, including claims management, denials, AR follow-up, and patient billing.
Proven ability to improve collections performance and reduce aging accounts receivable.
Strong leadership skills with experience developing high-performing teams and managing vendor partnerships.
Analytical mindset with the ability to identify trends, solve problems, and implement process improvements.
Excellent communication and customer service skills with a focus on both patient and provider experience.
Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement.
Use your skills to make an impact
Required Qualifications
Bachelor's degree in healthcare administration, business, finance, or related field.
6 or more years of healthcare revenue cycle experience.
2 or more years of management experience.
Experience managing revenue cycle, accounts receivable, or patient financial services teams.
Preferred Qualifications
Certified Professional Biller (CPB), Certified Professional Coder (CPC), Certified Coding Specialist (CCS), CRCR, or similar healthcare revenue cycle certification.
Experience supporting primary care, specialty care, or multi-site physician practices.
Experience managing outsourced revenue cycle vendors or call center operations.
Experience with Athenahealth or similar practice management and revenue cycle platforms.
Additional information:
This role will report to Associate Director of Revenue Cycle Management.
This role will not have domestic travel.
This role is fully remote within the US.
This role is a leader with approximately 10-15 direct reports.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 08-11-2026
About us
About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at?CenterWell.com.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
