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Cruise Operations Manager (Administrator V)
Salary
$87,253.00 - $137,603.00 Annually
Location
Baltimore City
Job Type
Full Time
Job Number
3184-MPA-7/26-CruiseOpsMgr
Department
Maryland Port Administration
Opening Date
08/05/2026
Closing Date
8/19/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
Executive Service
This position serves at the pleasure of the appointing authority
OPEN TO ALL QUALIFIED CANDIDATES
This is a position specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Port Administration (MPA) position/function only. All interested persons will need to re-apply for any future recruitment conducted in this classification.
This position is located at the Cruise Maryland Terminal in Baltimore City.
The Maryland Port Administration (MPA) is a 203-employee transportation business unit within the Maryland Department of Transportation (MDOT) and is the public face of the Port of Baltimore. MPA was created by the Maryland General Assembly to increase waterborne commerce through the ports in the state. The Port of Baltimore plays an integral role as a economic generator and job creator, in addition to maintaining our nation's supply chain and moving vital goods to industries and consumers. As one of the nation's top ports for total cargo tonnage and overall dollar value of cargo, the Port of Baltimore is also one of the most diverse ports in the United States with over 140,000 jobs in Maryland linked to port activity.
For information on MPA, please go to: MPA (maryland.gov) (https://mpa.maryland.gov/Pages/default.aspx)
General Role Description:
MPA is seeking a motivated, positive, driven, and customer service orientated operations/cruise management professional to take on the role of Cruise Operations Manager. The primary responsibility of this position is to oversee all cruise and other port related activities at the South Locust Point Cruise Terminal (Cruise Maryland Terminal) in support of the MPA and customer stakeholders.
Some essential duties of this position include but are not limited to the following:
Ensure that all cruise terminal activities are performed in accordance with all applicable State and federal rules, regulations, policies and directives.
Respond to cruise line customer's requests for facility and/or operational modifications as appropriate.
Develop and maintain mutually beneficial customer relationships with all cruise
partners: cruise lines, ship agents, ground operators, stevedoring companies, U.S. Coast
Guard, and U.S. Customs and Border Protection
Supervise the placement of cruise personnel to ensure functional operational stability.
Ensure that the cruise terminal is organized/prepared to receive passengers.
Develop traffic patterns for ingress and egress for all cruise related activities.
Verify that all terminal security mandates are in place.
Responsible for the preparation of the budget and authorizes operating and capital expenditures.
Function as Contract Administrator for all cruise support vendor contracts to include: shuttle buses, janitorial, portable restroom services, cashier services, etc.
This position reports directly to the Deputy Director of Terminal Operations, Storeroom, and Cruise Operations.
This position is required to regularly work weekends in order to oversee and direct local operations during scheduled cruises. Weekend hours/shifts worked may be offset through leave earnings/flexible weekday scheduling for the position.
MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here:
MDOT Benefits - MDOT (maryland.gov) (https://www.mdot.maryland.gov/tso/pages/Index.aspx?PageId=152#:~:text=MDOT%20Benefits%201%20Pay%20Rate%20Salaries%20are%20determined,...%208%20Flextime%20and%20Telework%20...%20More%20items)
Additionally, employees in this MPA position receive the following:
Continued training and development is provided by the MPA.
Tuition reimbursement and No Cost No Debt Program for education is available per TSHRS policy and MPA directives and procedures.
Qualifications
Preferred Qualifications:
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six (6) years of experience performing administrative staff or professional work.
The Ideal Candidate will possess two (2) years of experience managing the daily operations at a commercial maritime, passenger cruise terminal or high velocity passenger facility.
Examples of the ideal experience include:
Directly coordinating logistics in a maritime environment
Managing passenger traffic patterns for ingress and egress
Overseeing ground transportation and other third-party providers.
Notes:
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the preferred experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the preferred experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the preferred experience
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the preferred experience.
Licenses & Certifications
Employees in this classification are assigned duties which require the operation of a motor vehicle. Employees will be required to possess a motor vehicle operator's license valid in the State of Maryland. All applicants MUST list their driver's license number and expiration date on the application.
Employees in this classification will be required to obtain and maintain a Transportation Worker Identification Credential (TWIC) to gain unescorted access to Maryland Port Administration facilities.
Additional Information
APPLICATION PROCESS:
Please apply on-line at: https://www.governmentjobs.com/careers/mdotmd .
RESUMES CANNOT BE SUBSTITUTED FOR THE ONLINE EMPLOYMENT APPLICATION. Paper applications (Form DTS-1) will not be accepted for this recruitment.
Closing Date: 08/19/2026.
Notes:
Please be advised that the State of Maryland is dedicated to a drug free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Selected candidate(s) may be subject to background and reference checks.
The incumbent in this position will not be a member of a collective bargaining unit.
For education obtained outside the U.S., at the time of application you are required to provide proof of the equivalent American education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (https://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/) . This must be submitted as an attachment with the application of the position in which you are applying.
The MPA is not sponsoring new employees in the application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal Regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MPA does not discriminate based on age, ancestry, color, creed, gender identity, or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission - connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses.
Reasonable accommodations for persons with disabilities will be provided upon request. Appropriate auxiliary aides and services for qualified individuals with disability will be provided upon request. Please notify us in advance. MR Relay Service Number 1-800-735-2258 (TYY Number: 711). Bilingual applicants are encouraged to apply.
ISSUE DATE: 8/05/2026
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152
Don't miss out on a great opportunity for a challenging career along with fabulous benefits!
*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.
01
Do you possess a High School Diploma or a High School Equivalency Certificate?
Yes
No
02
Do you possess six (6) years of experience performing administrative staff or professional work?
Yes
No
03
Do you possess two (2) years of experience managing the daily operations at a commercial maritime, passenger cruise terminal or high velocity passenger facility?
Yes
No
04
If you answered "yes" to questions 2 & 3, please explain how you obtained the experience. Please include your previous/current employer(s) name (s), position title(s), the dates you were employed at the noted previous/current employer(s), weekly average hours worked for each position, and the duties you performed in the position(s). PLEASE EXPAND ON YOUR APPLICATION AND DO NOT COPY/PASTE.
05
Did you provide your full and complete Driver's License information in the applicable fields of the application? If not, please be sure to include it in your application prior to submitting. FAILURE TO INCLUDE THIS INFORMATION WILL RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION!
Yes
No
Required Question
Employer
Maryland Department of Transportation
Address
See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------
Phone
See Job Posting
Website
http://www.mdot.maryland.gov
Apply
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