Program Manager - Portfolio Operations

Insight Global • Sunnyvale, CA • 1h ago

Job Description

We are seeking an experienced Senior Program Manager, Portfolio Operations to drive portfolio governance, intake management, and cross-functional program execution across a complex customer support and operations organization. This individual will oversee a diverse portfolio of initiatives, partnering closely with stakeholders across Product, Engineering, Operations, Marketing, Strategy, and Support teams to evaluate, prioritize, resource, and execute high-impact work.

The ideal candidate is a strong program leader who thrives in highly matrixed environments, can navigate ambiguity, and has a proven track record of building scalable processes that improve operational efficiency and business outcomes. This role requires exceptional communication skills, executive presence, and the ability to manage multiple concurrent programs while influencing stakeholders at all levels of the organization.

Responsibilities

Manage and oversee a large portfolio of programs and initiatives, balancing competing priorities, resource constraints, and business objectives.

Evaluate new initiatives and determine support requirements, risks, dependencies, and resource needs.

Own and continuously improve the program intake process for new requests originating from cross-functional partners.

Evaluate incoming requests to determine scope, level of support required, resourcing implications, and anticipated business impact.

Serve as the primary point of coordination across a broad network of cross-functional stakeholders.

Create and deliver bi-weekly, monthly, and quarterly portfolio updates for leadership audiences.

Provide portfolio-level insights and drive accountability across stakeholder groups.

Identify inefficiencies, bottlenecks, and opportunities to improve program execution and operational effectiveness.

Leverage existing operational tools and automations while proactively identifying additional optimization opportunities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

8+ years of experience in Program Management, Portfolio Management, Operations Program Management, or Project Management.

Proven experience managing large, complex portfolios consisting of multiple concurrent programs and initiatives.

Demonstrated success operating within a highly matrixed, geographically dispersed organization.

Exceptional written and verbal communication skills, including experience creating executive-level communications and reporting.

Experience utilizing portfolio management and work-tracking tools such as Jira, Asana, Smartsheet, Airtable, or similar platforms.

Experience with resource planning, capacity management, portfolio governance, and prioritization frameworks.

Experience in a technology company supporting customer operations, technical operations, support organizations, or post-sales environments. - Familiarity with AI-enabled workflows, automation tools, and operational process optimization.

Experience supporting New Product Introduction (NPI) programs is a plus.

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