Senior Manager, Operational Risk Liaison

Charles Schwab • Orlando, FL • 3h ago

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Enterprise and Operational Risk Management is part of Schwab's second line of defense and plays a critical role in strengthening the way the firm identifies, understands, and manages operational risk. As a Senior Manager on the Operational Risk Liaison team, you will help provide risk intelligence, consultation, and credible challenge to business partners across Corporate Vendor Management and Investor Services. Your work will directly support stronger risk-based decision-making, more resilient business practices, and continued alignment to Schwab's enterprise risk management framework.

In this role, you will partner with business leaders, operational teams, and risk stakeholders to identify key risks, assess controls, evaluate risk events and issues, and support Risk and Control Self Assessments. You will bring structure and judgment to complex risk conversations, helping business partners understand expectations, strengthen processes, and make thoughtful decisions that protect Schwab, our clients, and the firm's long-term stability.

This is a high-impact opportunity for someone who can balance independent judgment with strong collaboration. You will be expected to analyze operational risk data, challenge business processes and controls, provide guidance on emerging risks and business-led initiatives, and help drive continuous improvement across risk practices. Success in this role requires the ability to think holistically, communicate clearly with senior stakeholders, adapt to evolving priorities, and influence outcomes through practical, risk-minded problem solving.

What you have

Required qualifications

7+ years of experience in risk management, governance, or a similar role

Bachelor's degree required

Experience applying risk management and governance principles, methodologies, and tools in a brokerage, banking, or financial services operations environment

Strong risk assessment, analytical thinking, and independent judgment skills with the ability to evaluate complex business processes and control environments

Ability to communicate clearly and confidently with senior leaders, business partners, and risk stakeholders

Demonstrated ability to build trusted relationships across business units, central risk teams, and second line of defense partners

Preferred qualifications

Experience supporting or evaluating Risk and Control Self Assessments, operational risk issues, risk events, controls, or remediation activities

Ability to provide credible challenge, practical guidance, and risk-based consultation in a way that improves business outcomes

Experience using operational risk data, metrics, and reporting to identify trends, monitor risk activity, and support decision-making

Strong understanding of business process and control design, implementation, maintenance, and oversight

Ability to assess emerging risks and business-led initiatives, including projects, process changes, or new products

Demonstrated ability to collaborate across teams, influence without direct authority, and contribute to continuous improvement

Strong written communication skills with the ability to translate complex risk topics into clear, actionable guidance

Self-directed approach with the ability to manage priorities, move work forward, and bring projects or reporting to conclusion

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

What's in it for you:

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

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