Account Associate II

WM • Baltimore, MD • 7h ago

I. Job Summary

The Account Associate II (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

II. Essential Duties and Responsibilities

Communicates in a focused and compelling way that drives the thoughts and actions of customers, peers, and business partners.

Utilizes appropriate change management processes to meet the demands of the sales role.

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.

Explores alternatives to reach mutually beneficial sales agreements that gain customers' acceptance and commitment.

Contributes to individual and shared responsibilities in a team environment.

Navigates through multiple systems, sales tools and processes ensuring accurate documentation when executing customer interactions.

Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)

Manages complex customer demands and addresses escalated customer issues.

Supports existing customers outside of their designated market area when needed.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited).

1 year Experience as an WM Account Associate I

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

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