Customer Service Representative (Email & Chat Support) - Remote
Location: 100% Remote (Must reside in an approved hiring state)
Employment Type: Contract-to-Hire
Duration: 4 Months with potential for extension or permanent hire
Pay Rate: $16.00/hour
Experience Level: Entry Level
About the Opportunity
We are seeking Customer Service Representatives to support a growing online membership and e-commerce platform. In this role, you will assist customers primarily through email support (90%) and chat support (10%), helping resolve account concerns, answer questions, and provide a positive customer experience.
This is an excellent opportunity for individuals with strong written communication skills, customer service experience, and a passion for helping customers in a fast-paced online environment.
Responsibilities
Respond to customer inquiries via email and chat
Investigate and resolve customer issues with professionalism and accuracy
Update customer accounts and maintain detailed records
Research and identify solutions to customer concerns
Collaborate with internal teams to resolve complex issues
Follow up to ensure customer satisfaction and issue resolution
Identify trends and escalate recurring concerns when appropriate
Assist with process improvement recommendations
Support onboarding and training efforts for new team members as needed
Required Qualifications
High school diploma or GED
1-3 years of customer service experience
Experience supporting customers through email and/or chat
Strong internet navigation skills
Familiarity with online shopping and internet-based services
Ability to use keyboard shortcuts such as Ctrl+C and Ctrl+V
Strong written communication skills
Excellent problem-solving abilities
Ability to manage multiple tasks and priorities
Typing speed of 50+ WPM
Preferred Qualifications
55+ WPM typing speed
Call center experience
Data entry experience
Retail customer service background
Banking or teller experience
Experience using CRM platforms such as Zendesk or similar systems
Experience working for an internet-based or technology-focused company
Schedule
Multiple shifts available:
1st Shift
6:15 AM - 2:45 PM
OR 8:30 AM - 5:00 PM
2nd Shift
3:00 PM - 11:30 PM
Alternative Schedule
Four 10-hour shifts (Sunday-Wednesday)
Employees must be available to:
Work at least one weekend day each week
Work assigned holidays
Remote Work Requirements
Dedicated, distraction-free workspace
Reliable internet connection
Ability to work independently in a remote environment
Approved Hiring States
Applicants must reside in one of the following states:
California
Colorado
Connecticut
District of Columbia
Florida
Illinois
Massachusetts
Michigan
Minnesota
New Hampshire
New Jersey
New York
North Carolina
Oregon
South Dakota
Texas
Utah
Wisconsin
Wyoming
Why Apply?
100% remote position
Contract-to-hire opportunity
Fast-growing organization supporting a rapidly expanding customer base
Team-oriented, collaborative culture
Opportunities to develop customer support and professional communication skills
centralpriority26
Job Type & Location
This is a Contract to Hire position based out of San Mateo, CA.
Pay and Benefits
The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 18, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
