Madison, WI, USA
Full-time
Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
At Eurofins, client relationships are our top priority. We're looking for a motivated and customer-oriented account manager to maintain and grow existing client accounts through the direct sales channel. The goal of the role is to present our full Eurofins Discovery capabilities and provide solutions to our clients through a close partnership and understanding of our customer's work and potential needs while providing excellent interactions that provide value to the customer.
Account Manager II Duties Include but are not Limited to the Following:
Work independently with input from manager as needed to manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer's goals.
Determine and implement optimum marketing and sales outreach strategies on an account-by-account basis to ensure customer is aware of offerings of interest pertinent to their specific needs.
Develop long-term relationship with the customer to address their needs as they arise. Act as the single point of contact to handle customers' individual needs.
Works closely with internal technical teams and client services to present our offering and close business, facilitating CDA and MSA process as appropriate
Taking the lead to resolve conflicts and provide solutions to customers reaching out to internal resources as appropriate
Report on the status of accounts and transactions on a monthly basis to sales leaders
Ability to present territory performance to internal teams as required
Set and track sales account targets, aligned with company objectives. Report monthly.
Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. This includes developing KPIs for the territory to demonstrate success in growing territory business. Pivoting the plan based on changes in customer need as pertinent.
Provide voice of customer feedback and market intelligence to internal product management and marketing stakeholders
Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
Track the change in the organization as the customer's staff changes or acquisition occurs for each account. Follow the moves and work within the territory to pursue new business if pertinent.
Develop quarterly and annual sales forecasts based on the account business plan.
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth.
Work to push transactional sales to eCom through customer education and monitoring.
Qualifications
Basic Minimum Education Qualifications :
Bachelor's degree in life sciences or technical background in drug discovery related disciplines. Master's degree preferred.
Basic Minimum Work Requirements :
Minimum 3+ years in inside sales/account management or a similar customer-facing role
Proven work experience as a sales account manager in the life sciences or in a similar customer-facing role
Technical depth sufficient for sales development in drug discovery
Sales skills to manage and develop accounts - negotiation skills, customer management, price leveraging, etc.
Hands on experience in sales and an ability to deliver excellent customer experience preferred
Knowledge of CRM software and MS Office
Ability to manage time for highest return to the business.
Understanding of sales performance metrics and how to analyze data for reporting purposes.
Drug discovery knowledge/ experience
Valid Driver's license
Ability to travel in the assigned customer territories as designated by manager
Ability to meet face to face with customers and have effective meetings.
Ability to utilize remote communication tools effectively such as Zoom and Microsoft teams.
Authorization to work in the United States indefinitely without restriction or sponsorship.
The Ideal Candidate Possesses the Following:
Excellent communication and negotiation skills
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude
Strong communication and presentation skills
Analytical capabilities using standard data management tools - BI, excel, etc.
Drive to success
Problem solver
Additional Information
Position is remote, full-time working Monday - Friday, 8:00am - 5:00pm, and additional hours as needed. Candidates currently living within the midwest are encouraged to apply.
Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA Discovery Services is a Disabled and Veteran Equal Employment Opportunity employer.
