Front Office Manager - Kimpton Hotel Monaco Salt Lake City

Kimpton Hotels & Restaurants • Salt Lake City, UT • 9h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.

Some of your responsibilities include:

Delete or add transactions that will assist in balancing revenues.

Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.

Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.

Inspect all VIP arrival rooms.

Attend monthly Wine Hour according to the schedule.

Run and attend departmental training classes and seminars as needed.

Supervise all duties performed by the Front Office team.

Coach, and counsel employees when necessary, using the correct documentation and techniques.

Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.

Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).

Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.

Meet or come in under payroll and expense budgets.

Accountable for the "guest ledger" and its daily maintenance.

Ensure that all employees follow cash and credit handling procedures.

What You Bring:

2 years of management experience in hospitality or similar industry.

Bachelor's degree is preferred.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.

Ability to read, write, and verbally communicate effectively and professionally.

Experience with Opera and Microsoft Office Suite is preferred.

Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Guest Services Leader

Pilot Company • North Salt Lake, UT • 1h ago

Retail & Hospitality

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

1h ago

Go to Apply

Aerospace Engineer

Defense Contract Management Agency • Clearfield, UT • 2h ago

Retail & Hospitality

Summary See below for important information regarding this job. Additional vacancies may be filled from this announcement. Responsibilities Implements agency policy and provides expert engineering support. Analyzes engin...

2h ago

Go to Apply

Retail Sales Associate

Camping World • Draper, UT • 11h ago

Retail & Hospitality

Camping World is seeking a Retail Sales Associate for our growing team. As a Retail Sales Associate you will be responsible for ensuring that every customer receives the best customer service. What You'll Do: Provide exc...

11h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Salt Lake City, UT • 11h ago

Retail & Hospitality

182210BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

11h ago

Go to Apply

Retail Cashier

Jacksons • West Jordan, UT • 1d ago

Retail & Hospitality

Pay: $15.50 an hour. Are you someone who enjoys helping others and working in a fast-paced environment? As a Retail Cashier, you'll be the face of our store greeting customers with a smile and making sure they leave happ...

1d ago

Go to Apply

Retail Stocking Associate - Part Time

Burlington • Taylorsville, UT • 1d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you...

1d ago

Go to Apply

Airport Operations Digital Delivery Manager

HNTB • Midvale, UT • 1d ago

Retail & Hospitality

What We're Looking For Serves as a trusted advisor to airports and aviation organizations, providing leadership in the planning, implementation, and digital architecture and implementation of operational, technology, geo...

1d ago

Go to Apply

Dealership Accounting Clerk

Camping World • Kaysville, UT • 1d ago

Retail & Hospitality

Camping World is seeking an Accounting Clerk to join our growing team. What You'll Do: Review deal paperwork for thoroughness and accuracy prior to sending to Accounting hub for processing Verification of key data betwee...

1d ago

Go to Apply

Guest Service Agent - Kimpton Hotel Monaco Salt Lake City

Kimpton Hotels & Restaurants • Salt Lake City, UT • 1d ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

1d ago

Go to Apply

Bartender

SSP America • Salt Lake City, UT • 1d ago

Retail & Hospitality

$2.13 / Hour + Tips Full-Time Full Benefits Free parking Free meal every shift Career development and opportunities for advancement! SSP America operatesseveral restaurants throughout theSalt Lake City International Airp...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)