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Customer Service I

ManpowerGroup • Livermore, CA • 4h ago

Job Title: Customer Service I/ Enrollment Services Representative

Location: Livermore, CA 94550-8808

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: Flexible shift between 5:00 AM - 5:00 PM PST (will work 40 hours per week)

Pay Range: $20 - $23 per hour (W2)

We are seeking a "Customer Service I/ Enrollment Services Representative" to join one of our leading healthcare clients.

Position Overview

The Enrollment Services Representative serves as the primary point of contact for customers throughout the enrollment process. This role is responsible for ensuring a smooth onboarding experience by explaining services, reviewing costs, guiding customers through enrollment requirements, and providing training until accounts are fully activated.

Key Responsibilities

Support customers through the complete enrollment process from initiation to activation.

Act as the primary point of contact for customer onboarding.

Explain program services, enrollment requirements, and associated costs.

Provide customer training and onboarding assistance.

Manage a high volume of inbound and outbound phone calls.

Maintain accurate customer records and documentation.

Deliver an excellent customer experience and ensure customer satisfaction.

Required Qualifications

Previous customer service experience (phone-based customer support preferred).

Strong verbal communication and phone etiquette skills.

Ability to multitask in a fast-paced environment.

Quick learner with strong information retention skills.

Excellent attention to detail and accuracy.

Dependable with strong attendance and reliability.

Preferred Qualifications

Experience in healthcare, benefits administration, or enrollment services.

Prior experience assisting customers through onboarding or enrollment processes.

Key Skills

Customer Service

Phone Support (Inbound & Outbound Calls)

Customer Onboarding

Documentation & Record Management

We are looking for the candidate who are eligible to work with any employers without sponsorship .

If you're interested, please click "Apply" button.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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