Mailroom Associate

Crate & Barrel • Naperville, IL • 2h ago

The Mailroom Associate drives company sales growth and enhances profitability for Crate and Barrel, CB2, and related brands by promptly fulfilling all direct marketing mail requests, orders for gift cards or swatches, and processing shop card refunds efficiently.

A day in the life as a Mailroom Associate...

Facilitate the seamless processing and distribution of inter-office and outgoing mail, including express letters, for the Distribution Center, Contact Center, and store

Proficiently manage the storage, organization, and replenishment of office supplies and sales aids

Ensure precise inventory levels of swatches and office supplies by consistently conducting stock audits, placing orders promptly, and implementing efficient replenishment processes

Operate and maintain all mailroom equipment and systems to ensure efficient operation

Utilize the most efficient and cost effective method within confines of requests made by sender

Ensure proper labeling, packaging and appearance for daily pick-ups

Efficiently dispatch sales aid orders, gift and shop cards, and any supplementary mail to both customers and stores

Collaborate effectively with diverse business partners to address outages and low stock situations for sales aids, ensuring timely restocking and accurate availability messaging

Facilitate seamless sales processing by handling payments, preparing deposits, and promptly addressing any issues related to mail orders

Undertake additional responsibilities as required to provide comprehensive support to the business operations

What you'll bring to the table...

Foster effective and efficient communication with all company associates and business contacts

Cultivate a strong sense of teamwork by promoting safe, effective, respectful, and efficient collaboration with all associates

Demonstrate and champion excellent service by maintaining a positive attitude and enthusiasm in all communication with internal and external customers

Ensure the delivery of gracious, prompt, and efficient service to all customers

Exhibit proficiency in reading and written language skills (English), basic arithmetic, interpersonal skills, telephone etiquette, and data entry

Showcase knowledge of general office equipment, including computers and printers, Microsoft Office Suite (Word, Excel, PowerPoint), the company email system, Contact Center Sales (CCS) system, telephone, copier, fax machine, and calculator

We'd love to hear from you if you have...

Minimum 2 years previous experience in a mailroom, office, or warehouse environment

High school diploma/GED or equivalent

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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