Client Experience Manager, Pharmacy Benefits Management

CVS Health • Idaho, Idaho • 1d ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

What you will do:

Client Support

Perform and support plan changes.

Perform ID card facilitation.

Complete any necessary reporting (scheduled, ad-hoc).

Conduct inbound phone calls.

Complete any assigned invoices.

Perform any assigned group terminations.

Complete documentation requests.

Serve as a presence throughout the implementation process.

Facilitate and participate in external-facing meetings.

Member Support

Perform overrides as needed.

Oversee prior authorization and accessibility processes.

Conduct inbound phone calls.

Oversee resolution of claims issues.

Perform manual eligibility adds and terminations.

Service warranties as assigned.

Required Qualifications

5+ years of experience in a pharmacy, PBM ( Pharmacy Benefit Management ), and/or insurance setting.

Ability to travel up to 25% of time within the continental United States.

Preferred Qualifications

Certified Pharmacy Technician.

Basic awareness of problem solving and decision-making skills.

Previous experience with Salesforce.

Bachelor's degree.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 08/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Go to Apply

Lead Medical Support Assistant

Veterans Affairs, Veterans Health Administration • Boise, ID • 2d ago

Hospital & Medical

Summary Boise VA Medical Center is looking to fill a Lead Medical Support Assistant position in Office of Community Care Services. The list generated from this announcement can be used up to 90 days to fill any additiona...

2d ago

Go to Apply

Facilities Electrical Technician

Micron Technology, Inc. • Boise, ID • 2d ago

Hospital & Medical

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into int...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)