Patient Representative (FGP) Brooklyn, NY 11229, Endoscopy & Ambulatory Surgery

NYU Grossman School of Medicine • Brooklyn, NY • 1d ago

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go tomed.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, TwitterandInstagram.Position Summary:We have an exciting opportunity to join our team as a Patient Representative.In this role, the successful candidate greet patients as they arrive off the elevator, assist patients with their paperwork, and attend to patients needs. Acts as a liaison between the patient and Surgery Department. Responsible for helping to improve patient and family satisfaction by gaining a full understanding of patient concerns and providing resolution whenever possible. Serving as an informational resource to patients and their families; facilitating communications between patients/families and staff; documenting patient compliments and complaints.Job Responsibilities: Distributes Patients' Bill of Rights when requested and answer questions pertaining to those rights. Monitors waiting area and dressing rooms for tidiness and tidies as appropriate. Stock waiting area with reading materials. Assist patient who are in wheelchairs, when needed escort patient to their doctors appointment. When needed escort patients to dressing room instruct on clothing changing procedures. Inform lead tech patient dressing room location. Inform patients on wait time. Greet and direct patients to appropriate registration line and seating areas. Assist patients to fill out paperwork, when necessary. Reports trends in patient feedback to the leadership, and works with the health care team to identify possible quality improvement initiatives. Documents all patient complaints and compliments in the Patient Feedback Tool and shares feedback and suggestions with involved staff as appropriate. Directs complaints to the office of the Chief Medical Officer and Risk Management. And/or Administrator. Serves as a liaison between patient and staff when requested by patient/family and/or health care team, and assists patient and/or family to gain resolution within the limits of established organizational policy. Investigates and facilitates resolution of quality of care concerns/complaints/grievances for all patients and families/visitors. Distributes Advance Directive information and serves as a resource for patients, caregivers and staff. * Interprets and explains NYU Medical Center's policies, procedures and services that pertain to patient rights and responsibilities, as requested.Minimum Qualifications:To qualify you must have a High School Graduate or the equivalent or 3-5 years of equivalent experience in dealing with the public. Excellent communication and customer service skills. Knowledge of services provided in the Medical Center.Preferred Qualifications:Preferred Qualifications:College Graduate preferred.Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness pac

Similar Jobs

Pharmacy Customer Service Associate

Walgreens • Brooklyn, NY • 5h ago

Hospital & Medical

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state...

5h ago

Go to Apply

Pharmacy Customer Service Associate

Walgreens • Brooklyn, NY • 5h ago

Hospital & Medical

5h ago

Go to Apply

Registered Nurse with Prenatal Experience

LaSante Health Center • Brooklyn, NY • 10h ago

Hospital & Medical

Salary $100k+/yr based on experience LaSante Health Center is seeking a Registered Nurse (RN) to support providers in addressing prenatal patients' healthcare needs. The chosen candidate will act as a crucial member of t...

10h ago

Go to Apply

Registered Nurse 1 Psychiatric (Kingsboro ATC)

New York State Civil Service • Brooklyn, NY • 11h ago

Hospital & Medical

NY HELP Yes Agency Addiction Services and Supports, Office of Title Registered Nurse 1 Psychiatric (Kingsboro ATC) Occupational Category Health Care, Human/Social Services Salary Grade 18 Bargaining Unit PS&T - Profe...

11h ago

Go to Apply

Weekend Dental Assistant

LaSante Health Center • Brooklyn, NY • 12h ago

Hospital & Medical

Pay: $18-25/hr based on experience LaSante Health Center is seeking a Dental Assistant to support dentists across all modalities of dentistry on Weekends while maintaining high standards in accordance with OSHA guideline...

12h ago

Go to Apply

Staff Pharmacist Full Time

CVS Health • Brooklyn, NY • 1d ago

Hospital & Medical

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Social Worker

LaSante Health Center • Brooklyn, NY • 1d ago

Hospital & Medical

LaSante Health Center, a community-focused FQHC serving Brooklyn, is seeking a dedicated and compassionate LMSW, LMHC, or LCSW to provide evening and weekend behavioral health services. This is an excellent opportunity f...

1d ago

Go to Apply

Urgent Care Provider

LaSante Health Center • Brooklyn, NY • 1d ago

Hospital & Medical

Salary: $125+/hr based on experience Looking for some extra hours? Lasante Health Center is seeking an Urgent Care Provider to join our dynamic team in the evenings. The ideal candidate will provide high-quality care for...

1d ago

Go to Apply

Urgent Care Provider

LaSante Health Center • Brooklyn, NY • 1d ago

Hospital & Medical

1d ago

Go to Apply

Social Worker

LaSante Health Center • Brooklyn, NY • 1d ago

Hospital & Medical

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)