Back to Jobs search

Customer Service Associate

NVR • Frederick, MD • 1d ago

Job Category Customer Service

Market Location MD - Frederick/Western MD

Location MD - Frederick

Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=37594)

Job Title: Customer Service Associate Job Type: Full-time Location: Onsite - Frederick, MD Core Hours: Monday to Friday, 7:00 AM - 4:00 PM EST

About the Role

As a Customer Service Associate at NVR, you will play a key role in supporting our Homebuilding team through the Material Add-Order Call Center. Your strong organizational skills, attention to detail, and proactive mindset will be essential in ensuring timely and accurate material deliveries to our field teams.

This is a fully onsite position, based in our Frederick, MD office, five days per week.

Primary Responsibilities

Respond to incoming emails and calls from contractors, costing managers, and project managers regarding material shortages

Research material requests, enter shortage details, and apply appropriate reason codes to Add-Order Forms

Coordinate with ASD, Procurement, Distributors, Contractors, and Homebuilding teams to facilitate material deliveries

Recommend and implement best practices to improve call center operations

Qualifications

Minimum of 2 years of administrative experience

Strong interpersonal and communication skills

High energy with the ability to multitask and prioritize effectively

Exceptional attention to detail

Ability to thrive in a fast-paced, professional team environment

Proficiency in Microsoft Excel and other Microsoft Office applications

Preferred Qualifications:

Associate's or Bachelor's degree

Customer service experience

Knowledge of residential homebuilding

Life at NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at https://www.nvrcareers.com/ .

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $50,000 - $55,000 per year and may also be eligible for a bonus based on achievement of performance criteria - ( remove if not applicable) . Individual pay is determined by factors including the candidate's job-related skills, experience, relevant education, and location.

LI-Onsite

Management & Administrative

Job Title: Project Administrative Assistant Job Description The Project Administrative Assistant provides critical support to preconstruction and construction teams by managing project documentation, coordinating adminis...

1d ago

Go to Apply

Warehouse Clerk

Ryder System • Hagerstown, MD • 3d ago

Management & Administrative

Position Description Ryder is hiring a Warehouse Clerk in Hagerstown, Maryland - offering weekly pay, excellent benefits, and a career you can feel good about. Warehouse Positions Pay Weekly Hourly Pay: $22.00 per hour S...

3d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Germantown, MD • 4d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4d ago

Go to Apply

Warehouse Inventory Control Clerk

Ryder System • Hagerstown, MD • 5d ago

Management & Administrative

Position Description Ryder is hiring a Inventory Clerk in Hagerstown, Maryland - offering weekly pay, excellent benefits, and a career you can feel good about. Warehouse Positions Pay Weekly Hourly Pay $21.50 per hour Sh...

5d ago

Go to Apply

Senior Living Program Manager

BAYADA Home Health Care • Gaithersburg, MD • 6d ago

Management & Administrative

BAYADA's Senior Living Solutions is a partnership-focused service line that brings a full continuum of care directly into senior living communities, with the goal of helping residents stay safe, healthy, and able to age...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)